Acting MAC Store Manager

The Estée Lauder Companies; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Estée Lauder Companies in Glasgow invites an ambitious Store/Counter Manager to lead, coach and develop our Sales Associates to achieve sales, service and operational targets.

You will drive business by creating agile plans, recruiting and retaining customers through in-store events, CRM and outstanding relationship management, while coaching a high performing team in a fast-paced prestige beauty environment.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office

Responsibilities

• Lead and coach Sales Associates to achieve sales, customer service and operational targets.
• Develop agile business plans to recruit and retain customers through events and CRM.
• Plan and execute in-store events to drive traffic and sales.
• Oversee inventory, facilities and cash reconciliation to ensure smooth store operations.

Skills

Leadership

Coaching

Customer service

Sales targets

Staff scheduling

Tools

Retail POS software

Microsoft Office

Job description

DescriptionWe are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsProven retail management/assistant retail management experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious business planning experience including setting sales and customer service targets, sales analysis and staff schedulingPrevious retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and customer service targetsExperience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentPrevious experience with retail point-of-sale softwareProficient in Microsoft officeapplicants must be able to provide proof of right to live and work in the country if invited to attend for interview