MAC Elys Wimbledon Counter Manager

Estée Lauder Companies; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Counter Manager in London to lead and coach a team of Sales Associates, driving sales and exceptional customer service at our prestige beauty counter. You will be responsible for operational targets and developing a high-performing team.

This role offers exposure to business planning, consumer insights, event management and frontline marketing, with clear progression opportunities within the beauty industry.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills; skilled at winning people over.
• Results oriented with high drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Identifies development needs and supports others.
• Anticipates and meets customers' needs.
• Diplomacy in handling difficult customer service situations.
• Guides others while holding them accountable.
• Builds extensive informal networks.
• Models respect, helpfulness and cooperation.
• Attention to detail and strong organisational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Discretion when dealing with people.

Responsibilities

• Lead and coach a team of Sales Associates to meet sales, service and operations targets.
• Create and execute an agile business plan for customer recruitment and retention.
• Plan in-store events and manage customer relationship activities.
• Drive high performance and ensure consistent execution on the shop floor.

Skills

Leadership

Team coaching

Customer service

Sales targets

In-store events

Communication skills

Tools

Microsoft Excel

Email

Job description

Counter Manager

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel