ACS Practice Lead (Software Services Vertical)

TN United Kingdom; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic ACS Practice Lead to drive performance and enhance customer value. This role involves leading a talented team, managing delivery of subscription consulting services, and ensuring high customer satisfaction. You will have the opportunity to mentor and develop your team while implementing innovative programs to meet business goals. Join a forward-thinking company that values diversity and inclusion, offering competitive salaries and flexible working options to suit your lifestyle.

Benefits

Flexible working

Remote working options

Medical insurance

Life insurance

Retirement planning

Employee Assistance Program

Qualifications

• 8+ years in ERP consulting or delivery.
• Proven leadership and staff management experience.

Responsibilities

• Lead a portfolio of ACS customers and manage subscription consulting services.
• Build trusted advisor relationships with customers.

Skills

ERP Consulting

Leadership

Communication Skills

Client Management

Job description

Social network you want to login/join with:

ACS Practice Lead (Software Services Vertical), London

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Client:

Oracle

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dd25687f842e

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.
• Access development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

Life at Oracle and Equal Opportunity

Oracle offers opportunities across industries, roles, countries, and cultures, promoting innovation and integrity. We are committed to an inclusive culture that values diverse insights and perspectives, fostering a workforce that inspires leadership and innovation.

We believe that diversity and inclusion are the foundation of innovation. We provide reasonable accommodations for individuals with disabilities to ensure they can participate fully in the application and employment process.

Our goal is to create a workforce where everyone can perform at their best, with all voices heard and valued.

#LI-Hybrid

What you’ll do

Oracle NetSuite is transforming how we engage with our growing customer base through a comprehensive subscription service that offers functional and technical expertise to enhance customer value.

Leadership:

• Lead a portfolio of ACS customers and manage subscription consulting services delivery.
• Drive team and individual performance to meet targets and goals.
• Hire, develop, and manage a team of experienced and new resources.
• Provide coaching, mentorship, and support career growth.
• Build team expertise, assess performance, and provide feedback.
• Conduct regular 1:1 meetings and handle administrative tasks.
• Create and implement new programs and initiatives.
• Manage performance reviews and collaborate with sales teams to drive new sales and renewals.

Delivery of ACS Services:

• Maintain high quality standards and performance metrics.
• Enhance customer value through ACS services.
• Follow ACS methodologies for delivery.
• Manage a customer portfolio to ensure quality and responsiveness.
• Coordinate onboarding of new ACS customers.
• Collaborate with various teams to ensure excellent customer experience.
• Achieve utilization and renewal targets.

Ensure High Customer Satisfaction:

• Build trusted advisor relationships with customers.
• Display strong customer relationship skills.
• Work with teams to promote user adoption of NetSuite.
• Monitor customer feedback and address escalations.

Skills and Qualifications needed:

• 8+ years in ERP consulting or delivery.
• Proven leadership and staff management experience.
• Exceptional communication skills.
• Strong client management skills and a focus on achieving business goals.