ACS Practice Lead (Software Services Vertical)

TN United Kingdom; Reading; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic ACS Practice Lead to drive customer engagement and lead a talented team in delivering exceptional ERP consulting services. This role emphasizes leadership, client management, and fostering high customer satisfaction. You will play a pivotal role in ensuring the success of Oracle NetSuite solutions for a diverse client base while promoting a culture of continuous improvement. Join a collaborative and inclusive environment where your contributions will directly impact the success of clients and the growth of the organization. If you are passionate about technology and leadership, this opportunity is perfect for you.

Benefits

Flexible working hours

Remote working options

Employee Assistance Program

Medical insurance

Life insurance

Retirement planning access

Diversity and inclusion initiatives

Qualifications

• 8+ years of experience in ERP consulting or delivery.
• Proven leadership or staff management experience.

Responsibilities

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services.
• Ensure adherence to the highest quality standards and performance metrics for ACS delivery.

Skills

ERP Consulting

Leadership

Client Management

Communication Skills

Job description

Social network you want to login/join with:

ACS Practice Lead (Software Services Vertical), Reading

Client:

Oracle

Location:

Reading, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

766ea32ab0db

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.
• Get access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for top companies across industries.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates diverse insights and perspectives, fostering a workforce that inspires thought leadership and innovation.

At Oracle, we believe that innovation starts with diversity and inclusion. We ensure individuals with disabilities are provided reasonable accommodations to participate fully in the job application, interview process, and roles to perform crucial job functions.

We are dedicated to creating a workforce where everyone can do their best work. When everyone's voice is heard and valued, we are inspired to go beyond what’s been done before.

#LI-Hybrid

What you’ll do

Oracle NetSuite is reinventing the engagement model for our growing install base of customers. We have created an umbrella subscription service that provides functional and technical expertise to drive continuous improvement and value for our customers’ Oracle NetSuite ERP solutions.

Leadership:

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services.
• Drive team and individual performance to achieve target and stretch goals against a balanced performance scorecard.
• Hire, develop, and manage a team of new and experienced resources.
• Provide coaching and mentorship to new employees and support career growth and development.
• Build your team’s expertise and confidence in ACS delivery work, assess performance, and give prompt and assertive feedback.
• Conduct regular 1:1 meetings with direct reports and matrix reports.
• Handle day-to-day administrative tasks including time approvals, holiday and expense management, and reporting.
• Create and execute new programs, processes, and ACS initiatives.
• Prepare and communicate quarterly check-ins and annual performance reviews for direct reports.
• Work alongside sales teams and assist in driving new ACS sales and renewals.

Delivery of ACS Services:

• Ensure adherence to the highest quality standards and performance metrics for ACS delivery.
• Increase the value of the NetSuite application for customers.
• Follow and promote ACS methodologies for delivery services.
• Manage a portfolio of customers subscribed to ACS services, ensuring quality and responsiveness for reviews and case work using a team of global resources.
• Coordinate the intake of new ACS customers via the SuiteReview methodology.
• Collaborate with Sales, Support, Delivery, and Product organizations to ensure effective customer experiences.
• Achieve team utilization and renewal targets for ACS.

Ensure High Customer Satisfaction:

• Become a trusted advisor to customers throughout their ACS engagement.
• Display and mentor strong customer relationship skills.
• Work with ACS Directors, Account Management, and Client Management teams to promote user adoption and effective use of NetSuite.
• Monitor and follow up on customer satisfaction feedback from surveys or escalations.

Skills and Qualifications needed:

• 8+ years of experience in ERP consulting or delivery.
• Proven leadership or staff management experience.
• Exceptional verbal and written communication skills.
• Excellent client management skills and the ability to work with customers to achieve their business goals.