ACS Practice Lead (Products Vertical)

TN United Kingdom; Reading; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic ACS Practice Lead to drive customer engagement and satisfaction. In this role, you'll lead a team of consultants, ensuring the delivery of high-quality ERP solutions while fostering a culture of growth and mentorship. You'll work closely with clients to enhance their experience with Oracle NetSuite, utilizing your extensive ERP consulting experience and leadership skills to achieve ambitious goals. This innovative firm offers a flexible work environment, competitive salaries, and a commitment to diversity and inclusion, making it an exciting opportunity for those looking to make a significant impact.

Benefits

Flexible working hours

Remote working options

Medical insurance

Life insurance

Retirement planning access

Employee Assistance Program

Career development opportunities

Qualifications

• 8+ years of experience in ERP consulting or delivery.
• Proven leadership or staff management experience.

Responsibilities

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services.
• Ensure high customer satisfaction and promote user adoption of NetSuite.

Skills

ERP Consulting

Leadership

Client Management

Communication Skills

Job description

Social network you want to login/join with:

ACS Practice Lead (Products Vertical), Reading

Client: Oracle

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d39b23e9619e

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

What you’ll do

Oracle NetSuite is reinventing the engagement model for our growing install base of customers. We have created an umbrella subscription service that provides functional and technical expertise to drive continuous improvement and value to our customer’s Oracle NetSuite ERP solutions.

Leadership:

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services
• Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
• Hire, develop, and manage a team of new and experienced resources
• Provide coaching and mentorship to new employees and support in career growth and development
• Build your team’s expertise and confidence in ACS delivery work, assess performance, and give prompt and assertive feedback
• Conduct regular 1:1 meetings with direct reports and matrix-assigned reports
• Handle day-to-day administrative tasks including time approvals, holiday and expense management and reporting
• Create and execute new programs, processes, and ACS initiatives
• Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
• Work alongside the sales teams and assist in driving new ACS sales and renewals

Delivery of ACS Services:

• Responsible for adhering to the highest quality standards and performance metrics for ACS Delivery
• Increase the value of the NetSuite application for customers
• Follow and promote ACS methodologies for delivery services
• Responsible for a portfolio of customers subscribed to ACS services to ensure quality and responsiveness for ACS reviews and case work using a team of global resources
• Coordinate the intake of new ACS customers via the SuiteReview methodology
• Work with Sales, Support, Delivery, and Product organizations to ensure effective overall customer experiences
• Achieve team utilization and renewal targets for ACS

Ensure High Customer Satisfaction:

• Become a trusted advisor to the customer through the initial intake process and throughout their ACS engagement
• Display and mentor strong customer relationship skills
• Team with ACS Directors, Account Management, and Client Management teams to promote user adoption and effective use of NetSuite
• Monitor and follow up on customer satisfaction feedback related to surveys or escalations

Skills and Qualifications needed:

• 8+ years of experience in ERP consulting or delivery
• Proven leadership or staff management experience
• Exceptional verbal and written communication skills
• Excellent client management skills and the ability to work with customers to achieve their business goals

#LI-Hybrid

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.
• Get access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

Life at Oracle and Equal Opportunity

Oracle values diversity and inclusion, fostering an environment where everyone can do their best work. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process, ensuring a workforce that reflects our diverse community and promotes innovation and growth.