Accounts Technician - UK Finance Operations - Fixed Term Contract until September 2026

Zurich 56 Company Ltd; Fareham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking an Accounts Technician for their UK Finance Operations on a fixed-term contract until September 2026. This role is based in Fareham with hybrid working options available. Responsibilities include providing oversight to the offshore team, enhancing credit control efficiency, and maintaining service standards. Candidates should possess strong problem-solving skills and credit management knowledge. Flexibility in work hours is encouraged. Excellent benefits package offered including a 12% pension scheme and private medical insurance.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday

Qualifications

• Proficient in Credit Management processes; CICM qualification is a plus.
• Strong oversight and support capabilities.
• Excellent coordination and problem-solving skills.

Responsibilities

• Provide support to offshore credit control team.
• Ensure productivity and quality standards.
• Coordinate with business to resolve broker escalations.

Skills

Credit Management processes

Coordination and problem-solving skills

Effective communication

Stakeholder management

MS Office applications

Excel skills

Education

Institute of Credit Management (CICM) qualification (desired)

Job description

Select how often (in days) to receive an alert:

Accounts Technician - UK Finance Operations - Fixed Term Contract until September 2026

Accounts Technician - UK Finance Operations – Fixed Term Contract until September 2026

Working hours: This role is available on a part-time, job-share or full-time basis

Location: Fareham - Hybrid Working

Closing date for applications: 23rd December 2025

An exciting opportunity has arisen to join our award-winning Credit and Collections team based in Fareham on a fixed term contract until September 2026. The team is responsible for ensuring that Credit Control services are delivered seamlessly to our clients.

You will be responsible for the delivery of the operational objectives, primarily working with our Outsource Partner to ensure we deliver positive customer outcomes and a high-quality service.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing?

• Assist in providing oversight and support to our offshore team.
• Demonstrate knowledge of processes and procedures for effective credit control and take a proactive role in improving efficiency and minimising bad debt.
• Maintain productivity, quality and service standards working in partnership with our offshore colleagues to ensure consistent performance.
• Coordinate with the business to address broker escalations and ensure timely resolution.
• Identify improvement activities to enhance efficiency.
• Follow up on critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent re-occurrence.
• Work with internal and external stakeholders to build strong relationships with teams within the UK and offshore.
• Ensure effective use of the centralised mailboxes and query tools within the UK and Offshore.
• Develop and maintain own performance, training and development in line with business and departmental goals.

What are we looking for?

• Proficient in Credit Management processes (Institute of Credit Management (CICM) on-going study or qualification desired but not essential).
• Strong oversight and support capabilities.
• Excellent coordination and problem‑solving skills.
• Effective communication and stakeholder management.
• Ability to take ownership of incidents and drive resolution.
• Commitment to personal development and continuous improvement.
• Good knowledge of relevant technology, MS Office applications, Excel skills, and statement production.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Private medical insurance.
• Option to buy up to an additional 20 days or sell some of your holiday.

Time away

• 25 days holiday a year plus bank holidays.
• Option to swap UK bank holidays for days off that have cultural or religious significance.
• Three days paid volunteering.
• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We’re making a difference. Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.