Accounts Receivable & Retainer Administration Specialist

Control-Risks; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Global bonus scheme

Equal opportunity employer

Job summary

Control Risks is seeking a motivated Accounts Receivable & Retainer Administration Specialist to join our Finance Shared Services Centre. The role administers, reconciles and allocates insurance retainer accounts, with a focus on one client, and ensures retainer receipts are processed accurately in D365.

Approximately 50% of the role covers client retainer administration, while the rest supports wider AR activities—cash allocation, resolving queries, collections and month-end requirements.

Qualifications

• Experience in Accounts Receivable, cash allocation or similar finance role.
• Experience processing payments, reconciliations and allocations.
• Experience using an ERP system; D365 experience is advantageous.
• Strong analytical skills and attention to detail.

Responsibilities

• Review and manage incoming retainer remittances.
• Complete manual processing in D365.
• Prepare, validate, submit and post cash allocation journals.
• Reconcile retainer balances and investigate discrepancies.
• Maintain remittance files, journal support and audit evidence.
• Raise and manage allocation queries with internal and external stakeholders.
• Support continuous improvement and automation in retainer administration.
• Support AR activities across additional customer accounts and business units.

Skills

Accounts Receivable

Cash allocation

Credit control

Reconciliations

D365 experience

Excel

Tools

Microsoft Dynamics 365 (D365)

ERP systems

Job description

We are seeking a motivated and detail-oriented Accounts Receivable & Retainer Administration Specialist to join our Finance Shared Services Centre. The role is responsible for supporting the administration, reconciliation and allocation of insurance retainer accounts, with a particular focus on one client.

The successful candidate will help ensure retainer receipts are accurately processed, reconciled and allocated in Microsoft Dynamics 365 (D365), while supporting ongoing process improvements and automation. Approximately 50% of the role will be dedicated to our client retainer administration, with the remaining time supporting wider Accounts Receivable activities, including cash allocation, query resolution, collections support and month-end requirements.

What You'll Do:

Client retainer administration

• Review and manage incoming retainer remittances received through our clients mailbox.
• Review automated journal templates and complete the manual processing required in D365.
• Prepare, validate, submit and post cash allocation journals, ensuring the appropriate approval workflow and supporting evidence are in place.
• Process ledger settlements, customer account allocations and foreign exchange adjustment journals where required.
• Reconcile retainer balances and investigate discrepancies between remittances, declarations, customer accounts and ledger records.
• Maintain accurate remittance files, journal support, allocation records and audit evidence.
• Raise and manage allocation queries with relevant internal stakeholders and external contacts, following outstanding items through to resolution.
• Maintain query trackers and ensure the status of open and completed items is clear and up to date.
• Support continuous improvement and automation initiatives relating to retainer administration.
• Follow documented controls, approval requirements and work instructions.

Wider Accounts Receivable support (non-retained client)

• Support cash allocation activities across additional customer accounts and business units.
• Monitor and investigate unapplied cash, unmatched receipts and aged balances.
• Assist with customer account reconciliations and the resolution of payment or allocation issues.
• Support credit control and debt collection activities as required, including customer follow-up by telephone and email.
• Respond to internal and external queries professionally and within agreed timescales.
• Assist with month-end activities, reporting requirements and audit requests.
• Maintain accurate and complete records in D365 and supporting systems.
• Identify opportunities to improve efficiency, controls, documentation and customer service across AR.
• Provide flexible cover across the wider AR team during peak workload, absence and periods of change.

Who You are:

Experience

• Previous experience in Accounts Receivable, cash allocation, credit control or a similar finance role.
• Experience processing customer payments, reconciliations and account allocations.
• Experience investigating and resolving transactional queries.
• Experience using an ERP system; D365 experience would be advantageous.
• Experience in a shared services or high-volume finance environment would be advantageous.
• Strong analytical and reconciliation skills.
• High accuracy and attention to detail.
• Good Microsoft Excel and Microsoft Office skills.
• Ability to manage significant volumes of transactional data and competing priorities.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with colleagues.
• Comfortable working with evolving processes and automation-driven change.
• Proactive, organised and solution-focused.
• A strong customer service mindset with a professional and flexible approach.
• Able to work to deadlines while maintaining quality and control standards.
• Interested in process improvement, standardisation and automation.
• A collaborative team member who supports colleagues and shared objectives.

What the role offers

• An opportunity to play a key role in an AR function undergoing process improvement and automation.
• Exposure to international finance operations, reconciliations and stakeholder management.
• A collaborative working environment with scope to contribute to finance transformation initiatives.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status”

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.