Retainer & AR Specialist: Precision Finance & Automation

Control Risks; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary global bonus

Competitive compensation package

Job summary

Control Risks is seeking a motivated Accounts Receivable & Retainer Administration Specialist to join our Finance Shared Services Centre. The role focuses on administering, reconciling and allocating insurance retainer accounts, primarily for one client, with responsibilities split between retainer administration and broader AR activities.

You will work with D365 for journal posting, cash allocations and reconciliations, while supporting automation and process improvements in a busy shared

Qualifications

• Previous experience in Accounts Receivable or similar finance role.
• Experience processing customer payments, reconciliations and account allocations.
• Experience investigating and resolving transactional queries.
• Experience using an ERP system; D365 experience would be advantageous.
• Experience in a shared services or high-volume finance environment would be advantageous.
• Strong analytical and reconciliation skills.
• High accuracy and attention to detail.
• Good Microsoft Excel and Microsoft Office skills.
• Ability to manage significant volumes of transactional data and competing priorities.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with colleagues.
• Comfortable working with evolving processes and automation-driven change.
• Proactive, organised and solution-focused.
• A strong customer service mindset with a professional and flexible approach.
• Able to work to deadlines while maintaining quality and control standards.
• Interested in process improvement, standardisation and automation.
• A collaborative team member who supports colleagues and shared objectives.

Responsibilities

• Review and manage incoming retainer remittances received through client mailbox.
• Review automated journal templates and complete manual processing in D365.
• Prepare, validate, submit and post cash allocation journals with approvals.
• Process ledger settlements, customer account allocations and FX adjustment journals.
• Reconcile retainer balances and investigate discrepancies between remittances, declarations, accounts and ledgers.
• Maintain remittance files, journal support, allocation records and audit evidence.
• Raise and manage allocation queries with internal and external stakeholders to resolution.
• Maintain query trackers and clear status of items.
• Support continuous improvement and automation initiatives relating to retainer administration.
• Follow documented controls, approvals and work instructions.
• Support cash allocation across additional customer accounts and business units.
• Monitor unapplied cash, unmatched receipts and aged balances.
• Assist with customer account reconciliations and payment/allocation issues.
• Support credit control and debt collection activities as required.
• Respond to internal and external queries professionally and within timescales.
• Assist with month-end activities, reporting requirements and audits.
• Maintain records in D365 and supporting systems.
• Identify opportunities to improve efficiency, controls, documentation and customer service across AR.
• Provide flexible cover across the wider AR team during peak workload.

Skills

Accounts Receivable

Cash allocation

Reconciliations

Excel

Tools

D365

Job description

Control Risks is seeking a motivated Accounts Receivable & Retainer Administration Specialist to join our Finance Shared Services Centre. The role focuses on administering, reconciling and allocating insurance retainer accounts, primarily for one client, with responsibilities split between retainer administration and broader AR activities.

You will work with D365 for journal posting, cash allocations and reconciliations, while supporting automation and process improvements in a busy shared