Accounts Housing Coordinator (FTC)

Swindon; Swindon; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Swindon Borough Council is seeking an Accounts Housing Coordinator to create and maintain financial, tenancy and leasehold data on the housing management system. The role includes updating rent and garage accounts, processing payments and handling enquiries to ensure data accuracy.

The successful candidate will ensure timely data loading, quality checking and liaison with officers. The role operates on a hybrid model with two days per week in the office.

Qualifications

• Role requires experience with housing management data and rent/lease accounting processes.
• Strong data quality, attention to detail and ability to handle financial information securely.
• Good stakeholder engagement and ability to support multiple housing departments.

Responsibilities

• Lead responsibility for updating the housing management system with rent, leasehold and garage accounts, including changes, refunds and charges.
• Move money between sub-accounts and review former tenant credits on the housing management system.
• Check suspense accounts for payments and allocate correctly to rent accounts.
• Write off low level arrears on former tenant accounts and manage related authorisations.
• Issue rent information cards for new tenancies.
• Support the housing team with tenancy creation and amendments on the system.

Job description

Accounts Housing Coordinator

Ref: 192910

Salary: £31,015 p.a. plus benefits

37 hours per week

FTC / Secondment – 12 months

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Accounts Housing Coordinator will carry out creation and maintenance of financial, tenancy and leasehold data on the housing management system, such as amending tenancies, housing rent accounts, including the movement of monies between accounts and dealing with any enquiries relating to this work.

Helping to ensure data and payments on the housing management system is accurate, up to date and appropriately shared. Downloading data, including payments, from other systems, and quality checking prior to loading onto the housing management system. Quality checking information from officers and managers for amendments to tenancies and financial transactions ensuring correct processes and procedures are followed. The role will also include the management of council garages including any site management needs, income collection and administration.

The successful candidate will demonstrate technical expertise in housing management, and the ability to manage complex operational activities. The role also requires effective stakeholder engagement, robust risk management, and a commitment to continuous improvement to safeguard residents, colleagues, and the wider community.

What You'll Bring

• Lead responsibility for updating the housing management system in respect of rent, leasehold and garage accounts to include element changes, tenant charges, refunds, universal credit and other rents maintenance functions as required.
• Advise and support other housing departments with creating and maintaining tenancies on the housing management system.
• Moving money between sub accounts and reviewing former tenant credits on the housing management system.
• Checking suspense account for payments that need allocating to the rent accounts.
• Write off low level arrears on former tenant accounts.
• Issue rent information cards for new tenancies.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re‑vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Closing date: 20 November 2026

Interview date: 2 December 2026