Enforcement Housing Officer

Swindon Borough Council; Swindon; Vor Ort; GBP 36.000 - 43.000; Vollzeit

Zusammenfassung

Swindon Borough Council is seeking an Enforcement Housing Officer to manage complex ASB and tenancy enforcement cases in the Housing Team. The role involves investigating complaints, gathering evidence, and developing action plans in line with legislation and Council policies.

You will prepare materials for court, attend hearings, and represent the Council when required. You will balance enforcement with early intervention, conduct risk assessments, maintain records, and work with partner

Qualifikationen

• Experience managing complex housing and ASB casework.
• Strong communication, negotiation and conflict resolution.
• Ability to investigate complaints, assess risk and make decisions.

Aufgaben

• Manage a varied caseload of complex ASB and tenancy enforcement cases.
• Investigate complaints, gather evidence, develop action plans.
• Prepare evidence for court proceedings and attend hearings.
• Represent the Council in legal action when required.
• Maintain accurate case records and contribute to service improvements.

Kenntnisse

Complex casework

Communication skills

Negotiation

Conflict resolution

Decision making

Relationship building

IT literacy

Driving licence

Tools

MS Office

Jobbeschreibung

Enforcement Housing Officer

Ref: 175578-3

Salary: £39,481 p.a. plus benefits

37 hours per week

1 year Fixed Term Contract

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We're looking for a confident, resilient and customer-focused Enforcement Housing Officer to join our Housing Team.

This is an exciting opportunity to play a key role in tackling anti-social behaviour (ASB), protecting vulnerable residents and helping to create safer, stronger communities across Swindon. You will manage a varied caseload of complex ASB and tenancy enforcement cases, ensuring investigations are carried out thoroughly, proportionately and in line with legislation, Council policies and best practice.

Working closely with residents, colleagues and partner agencies including the Police, Community Safety Partnership, Legal Services and support organisations, you will investigate complaints, gather and assess evidence, develop effective action plans and use both preventative and enforcement measures to resolve cases. Where necessary, you will prepare evidence for court proceedings, attend hearings and represent the Council in legal action.

You will take a victim-centred, trauma-informed approach, balancing enforcement with early intervention and support to achieve sustainable outcomes. The role also includes undertaking risk assessments, responding to safeguarding concerns, maintaining accurate case records and contributing to service improvements through effective partnership working and data-led decision making.

We're looking for someone who has:

• Experience of managing complex casework within housing, anti-social behaviour, enforcement or a related environment.
• Excellent communication, negotiation and conflict resolution skills.
• The ability to investigate complaints, assess risk and make sound decisions.
• Experience of working with partner agencies and building effective professional relationships.
• Knowledge of housing legislation, tenancy enforcement and anti-social behaviour processes, or the ability to develop this knowledge quickly.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent IT skills and the ability to maintain accurate records and prepare reports and legal documentation.
• A commitment to delivering high-quality customer-focused services and improving outcomes for residents.

You must be fluent in the English language (as required by Part 7 of the Immigration Act for the effective performance of a customer-facing role).

The ability to travel throughout the Borough is essential. The successful candidate must hold a full UK driving licence, have access to a vehicle and appropriate business insurance.

You will be subject to an Enhanced Disclosure and Barring Service (DBS) check.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

For further information about the role please contact Matthew Hines, Enforcement Housing Manager at: [e-mail]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Closing date: 2 November 2026

Interview date: 17 & 18 November 2026