Accounts Coordinator

CONNELLS GROUP; Nottingham; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Accounts Coordinator to join their vibrant Client Accounting team. This role is perfect for someone passionate about customer service and eager to learn. You will be responsible for managing customer queries, ensuring the safekeeping of client funds, and building strong relationships with colleagues and clients alike. With opportunities for training and career progression, this position offers a chance to grow within the UK's largest property services group. If you thrive in a team-oriented environment and are committed to excellence, this is the role for you.

Benefits

Pension Scheme

23 Days Annual Leave

Training and Career Progression

Industry Recognised Qualifications

Discount Schemes

Free On-Site Parking

Qualifications

• Proven customer service experience with strong communication skills.
• Ability to handle customer queries effectively and efficiently.

Responsibilities

• Take ownership of customer queries and ensure positive resolutions.
• Support customers with strong numeracy and communication skills.

Skills

Customer Service

Communication Skills

Numeracy Skills

Attention to Detail

Teamwork

Willingness to Learn

Education

Industry Recognised Qualifications

Job description

Accounts Coordinator

Countrywide are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network.

Countrywide is part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.

We are on the lookout for a committed Accounts Administrator to join our Client Accounting team who shares the same passion for customer service as we do!

To succeed as a Client Accounts Administrator you will need to:

1. Demonstrate your passion for working with people by taking ownership of customer queries and seeing them through to a positive resolution.
2. Support our customers in an efficient and engaging way. You will need good telephone manner, coupled with strong numeracy and communication skills.
3. Have a keen eye for detail. It is our responsibility to ensure the safekeeping and proper handling of millions of pounds of client money.
4. Establish and build strong relationships with customers and colleagues.
5. Be a team player. You will need to confidently participate and contribute in team meetings and training.
6. Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.

What you get in return as a Client Accounts Administrator with Countrywide:

1. Pension scheme.
2. 23 days annual leave, increasing with service.
3. Training and career progression opportunities throughout the business.
4. Industry recognised qualifications.
5. Discount schemes covering retail, entertainment, travel and health.
6. Free on-site parking.
7. Salary £24,250.

We are committed to developing our colleagues and to providing the highest quality service to our customers. All colleagues who join us will have the opportunity to work towards an industry recognised level 3 qualification. Working in a large and vibrant centre with various different teams and specialist roles, there is plenty of opportunity for progression for individuals who have the determination to succeed.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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