Accountancy Office Manager & Client Experience Lead

Career Moves Group I B Corp™; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Career Moves Group I B Corp™ assists a Cheltenham-based accountancy practice in recruiting a Secretary & Office Manager. The role provides essential administrative support, handles client inquiries, diaries, and file management to keep the office running smoothly.

The successful candidate will bring audio typing, strong organisation, and excellent communication. Experience in accountancy or professional services is advantageous, and a professional, client-focused approach is essential.

Qualifications

• Previous experience in Secretary, Administrative Assistant, Practice Administrator, or similar role in the Accountancy sector.
• Excellent audio typing accuracy and attention to detail.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Audio typing and preparation of correspondence, reports, and client documentation.
• Acting as a first point of contact for clients via telephone and email.
• Managing diaries, appointments, and meeting schedules for partners and staff.
• Maintaining accurate filing systems and client records.
• Assisting with general administrative duties including data entry.
• Welcoming clients and visitors and ensuring a professional office experience.
• Managing incoming/outgoing post, emails, and general correspondence.
• Providing administrative support to accountants and senior team members.
• Ensuring client information is handled confidentially according to firm procedures.
• Supporting efficient office operation through organised task prioritisation.

Skills

Audio typing

Organisation

Communication

Client-facing

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Job description

Career Moves Group I B Corp™ assists a Cheltenham-based accountancy practice in recruiting a Secretary & Office Manager. The role provides essential administrative support, handles client inquiries, diaries, and file management to keep the office running smoothly.

The successful candidate will bring audio typing, strong organisation, and excellent communication. Experience in accountancy or professional services is advantageous, and a professional, client-focused approach is essential.