Account Support Representative

LexisNexis Risk Solutions; East Grinstead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening

Private medical benefits

Contributory pension scheme

Electric Vehicle Scheme

Maternity, paternity and shared parental leave

Employee Assistance Programme

Learning and development resources

Employee discounts scheme

Job summary

LexisNexis Risk Solutions in East Grinstead is seeking a dedicated individual for the order validation process as part of the International Fulfilment team. You will manage tasks within Salesforce.com ensuring accurate billing and revenue recognition while maintaining strong relationships with stakeholders.

The ideal candidate is able to work under pressure, detail-oriented, and proficient in Microsoft Office. The position offers various benefits including generous holiday allowance and medical benefits.

Qualifications

• Ability to manage own workload effectively under pressure.
• Flexible and capable of meeting deadlines.
• Strong attention to detail and analytical skills.

Responsibilities

• Ensure accuracy for all quotes to deliver accurate billing.
• Establish relationships with relevant Sales personnel.
• Collaborate with Fulfilment team to maintain best practices.

Skills

Multi-tasking

Attention to detail

Critical thinking

Salesforce or similar CRM

Microsoft Office proficiency

Collaborative mindset

Job description

Overview

LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.

About the Team

Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in Salesforce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition.

About the Role

You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success.

Responsibilities

• Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition
• Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems
• Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements Establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers

Requirements

• Be able to multi-task effectively within agreed upon deadlines whilst managing own workload
• Have the ability to work well under pressure and deadlines whilst being flexible
• Display excellent attention to detail and critical thinking
• Have excellent working knowledge of Salesforce or similar CRM system
• Be proficient in using Microsoft Office package
• Have a positive, collaborative mindset and a desire to deliver real business value to our customers

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work