Account Support Analyst

LexisNexis® Risk Solutions; East Grinstead; On-site; GBP 28,000 - 38,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a detail‑minded professional to join our International Fulfilment team in the United Kingdom. You will manage the order validation process in Salesforce from submission through invoicing, ensuring accurate quotes and timely revenue recognition.

The role emphasizes data integrity across CRM and billing systems and requires close collaboration with Sales and Fulfilment teams.

Qualifications

• Multi-tasking across tasks and deadlines.
• Excellent attention to detail and accuracy.
• Proficient with Salesforce or similar CRM systems and Microsoft Office.

Responsibilities

• Own the order validation process in Salesforce from submission to invoicing.
• Ensure quotes are accurate to deliver correct billing and revenue recognition.
• Maintain data integrity across CRM and billing systems in collaboration with stakeholders.
• Work with Fulfilment teams to uphold audit requirements and best practices.
• Build solid relationships with Sales and other teams to ensure smooth order entry.

Skills

Multi-tasking

Attention to detail

Under pressure

Collaborative mindset

Tools

Salesforce

CRM systems

Microsoft Office

Job description

LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.

About the Team

Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in Salesforce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition.

About the Role

You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success.

Responsibilities

• Taking ownership of the order validation process in Salesforce.com all through to invoicing
• Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition
• Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems
• Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements
• Establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers

Requirements

• Be able to multi-task effectively within agreed upon deadlines whilst managing own workload
• Have the ability to work well under pressure and deadlines whilst being flexible
• Display excellent attention to detail and critical thinking
• Have excellent working knowledge of Salesforce or similar CRM system
• Be proficient in using Microsoft Office package
• Have a positive, collaborative mindset and a desire to deliver real business value to our customers

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.