Account Executive

RELX; Greater London; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening

Private medical benefits

Pension scheme

Share option scheme

Travel season ticket loan

EV scheme

Dental insurance

Maternity/paternity leave

Job summary

LexisNexis Risk Solutions in London seeks a customer success professional to manage an existing book of business across the territory. You will focus on on-time renewals, relationship management, and driving incremental revenue through upsell opportunities.

You will collaborate with cross-functional teams to ensure customers maximize value from our risk and data solutions, with a strong emphasis on Spanish and Portuguese language support.

Qualifications

• Proficient in Spanish and Portuguese.
• Excellent communication and interpersonal skills.
• Be proactive and empathetic in addressing customer concerns and resolving issues.
• Proven ability to manage a book of customers and drive renewal revenue.
• Experience with CRM software; Salesforce desired but not required.

Responsibilities

• Deliver exceptional relationship management and client support.
• Nurture the assigned book of business and identify growth opportunities.
• Meet targets for renewals and incremental revenue.
• Identify training requirements and maintain accurate training records.
• Provide quarterly updates to leadership and update opportunities in CRM.
• Ensure end users are onboarded within SLA.

Skills

Spanish fluency

Portuguese fluency

CRM management

Account management

Salesforce experience

Tools

Salesforce

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About The Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About The Role

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities

• Delivering exceptional relationship management and client support
• Nurturing the assigned book of business and identify growth opportunities where applicable
• Meeting assigned targets for renewals and incremental revenue
• Identifying client training requirements and maintaining accurate records of training delivered
• Providing quarterly updates to leadership
• Updating all opportunities in CRM timely
• Ensuring that end users are effectively on boarded within the stated SLA

Requirements

• Have ability to manage a book of customers
• Proficient in Spanish and Portuguese
• Have excellent communication and interpersonal skills to effectively engage with customers
• Be proactive and empathetic in addressing customer concerns and resolving issues
• Possess excellent analytical and problem-solving abilities to identify trends and opportunities
• Be adaptable and able to collaborate effectively with cross-functional teams
• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
• Be detail-oriented and capable of managing multiple tasks and priorities effectively
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers, and private medical benefits
• Wellbeing programs and life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan and Electric Vehicle Scheme
• Optional dental insurance
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support charities and causes that matter to you
• Employee resource groups with dedicated volunteering time
• Access to extensive learning and development resources
• Employee discounts through the Perks at Work scheme

Learn more about the LexisNexis Risk team and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.