Senior Engagement Manager

LexisNexis Risk Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Generous holiday allowance

Health benefits

Life insurance

Competitive pension scheme

Employee Assistance Program

Learning and development resources

Job summary

LexisNexis Risk Solutions is looking for a Senior Engagement Manager to enhance product utilization and drive positive business outcomes. The role involves managing customer accounts, delivering fraud strategies, and acting as a trusted advisor to senior stakeholders.

The ideal candidate will have a background in consulting or banking, extensive knowledge of fraud solutions, and strong problem-solving skills. This position offers various benefits, including a generous holiday allowance and access to health and wellness programs.

Qualifications

• Experience in consulting, professional services or banking.
• History of working with technical teams, translating requirements.
• Experience with rule engines and fraud solutions is an asset.

Responsibilities

• Drive utilization of LexisNexis Risk Solutions products for business outcomes.
• Manage customer accounts post-implementation as a fraud SME.
• Deliver fraud strategies and provide solution training.

Skills

Consulting experience

Understanding of financial industry

Knowledge of fraud solutions

Problem solving

Fluency in English

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders

About the Role

As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and project.

Responsibilities

• Showing a good understanding of fraud and risk management, relating it to products and service within the firm.
• Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps.
• Developing and delivering fraud strategies, providing solution training and transfer of knowledge.
• Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution.
• Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practices.
• Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables.
• Ownership of key strategic customer accounts to maintain ongoing customer engagement and opportunities to further embed services.
• Serve as a trusted advisor to senior stakeholders at client organizations.
• Analyze holistically fraud trends and client KPIs to recommend tuning and improvement.
• Lead workshops and presentations for executive and operational audiences.

Requirements

• Experience in consulting, professional services or banking.
• Understanding of financial industry and knowledge of fraud related areas.
• History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers.
• Problem solving and critical thinking skills.
• Experience working with rule engines and fraud solutions is considered an asset.
• Fluency in English.

Benefits

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Life insurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Program.
• Access to emergency care for both the elderly and children.
• Remote CARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at.