Account Support Executive

NEC Software Solutions; Alderley Edge; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Account Support Executive where you will play a vital role in managing customer relationships and promoting innovative software solutions. This exciting position offers hybrid working hours and focuses on upselling to existing clients, ensuring their needs are met while contributing to the team's success. With a commitment to inclusivity and an excellent benefits package, including private medical cover and a generous pension scheme, this role is perfect for those looking to make a significant impact in a supportive environment. Don't miss the chance to grow your career with a company dedicated to public service improvement.

Benefits

Private Medical Cover

25 Days Paid Holiday

Life Assurance Cover

Group Pension Plan

Flexible Benefits Options

Free LinkedIn Learning Access

Qualifications

• Previous sales experience in a target-driven environment.
• Strong organizational and communication skills are essential.

Responsibilities

• Develop effective relationships with customers and identify upselling opportunities.
• Ensure the annual team target is met and keep CRM updated.

Skills

Sales Experience

Organizational Skills

Microsoft 365

Interpersonal Skills

Communication Skills

CRM/SharePoint

Tools

CRM Software

Microsoft Teams

Job description

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

This role offers hybrid working hours.

Job Purpose:

Account Support Executive to work within a busy internal sales team, managing a valued portfolio of existing customers. Products and services include software modules, consultancy, and support. Our benefits are excellent, and the OTE is attractive.

The role is office-based, focusing on upselling and promoting products via webinars, calls, and emails. Typical products include additional modules, consultancy, and support renewals. There is potential for career progression. This role involves no cold calling; it is focused on upselling to NEC's existing customer base.

Responsibilities and Duties:

• Develop effective relationships at all levels within the customer base.
• Identify and close opportunities for NEC software and solutions.
• Ensure the annual team target is met.
• Keep CRM updated with all opportunities.
• Manage opportunities from order to delivery.
• Adhere to all corporate policies, processes, and procedures.
• Participate in internal and external meetings as directed.
• Maintain a healthy pipeline of future opportunities.
• Contribute ideas to enhance sales performance and new product/service ideas.

Qualifications:

• Previous sales experience in a target-driven environment.
• Strong organizational skills.
• Experience with Microsoft 365.
• Good interpersonal skills.
• Excellent communication skills via phone, Teams, and in person.
• Experience with CRM/SharePoint is highly advantageous.

Additional Information:

We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:

• Private Medical Cover funded by NEC (option to add family members).
• 25 days paid holiday, with buy/sell options.
• Life assurance cover of 4x basic salary funded by NEC (option to increase).
• Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits options.
• Free access to LinkedIn Learning with over 15,000 courses.

Other Information:

• Candidates must demonstrate pre-existing right to work and travel within the UK.
• All offers are subject to vetting and reference checks; a DBS check may be required.

NEC Software Solutions is an equal opportunities employer. If you require reasonable adjustments or have accessibility needs, please share these with us. We are committed to inclusivity.

Who We Are:

We’re NEC Software Solutions, part of NEC Corporation, helping to dispatch ambulances, support families, keep trains moving, locate missing persons, and test newborn hearing. With over 3,000 employees, we support public services worldwide, working with governments, hospitals, police, housing providers, and local authorities to make a difference. Join us and help make a world of difference. We’ll support you every step of the way.