account specialist

Randstad Staffing; Manchester; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Central Manchester location

Competitive uncapped commission

Job summary

Randstad Staffing is seeking an Account Specialist to join the Student Support team in Manchester. You will be the central point of contact for higher education institutions, funding bodies, and specialist support workers to ensure students receive tailored support to succeed.

This high-touch role balances strong relationship-building with fast-paced day-to-day operations, offering an opportunity to impact educational outcomes and service delivery in a dynamic environment.

Qualifications

• Proven experience in account management or customer service
• Ability to coordinate high-volume, impact-focused operations
• Strong communication across diverse stakeholders

Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement: Match and schedule specialist support workers to students based on requirements, funding approvals, and outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload, handle communications, maintain records, and evidence support delivery.
• Client Retention & Account Growth: Act as primary contact for key accounts, ensure service levels, and identify opportunities to improve client satisfaction.
• Problem-Solving & Query Resolution: Address day-to-day challenges, handle complex queries with empathy, and resolve urgent requests.
• Operational Targets: Work toward key targets within a collaborative team environment.

Skills

Account management

Customer service

Stakeholder communication

Organisational skills

Empathy

Commercial mindset

Job description

Do you have experience in account management, customer service, or high-volume operational coordination and want to work in a role that genuinely makes an impact?

Randstad is the world's largest international HR solutions business, providing a first class recruitment and customer service experience to clients and candidates alike. We pride ourselves on being experts who exceed the core requirements of our industry. In the technology-driven world of work we live in, Randstad remains a trusted recruitment partner.

We are looking for anAccount Specialistto join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies (such as Student Finance England), and specialist support workers to ensure students receive the tailored support they need to succeed.

This is a high-touch account management role that balances strong relationship-building with fast-paced day-to-day operations.

Key Responsibilities

• Stakeholder & Account Management:Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement:Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
• Day-to-Day Operations & Admin:Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
• Client Retention & Account Growth:Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
• Problem-Solving & Query Resolution:Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
• Operational Targets:Work towards key operational and performance targets within a collaborative, supportive team environment.

What We Are Looking For

• Proven Customer Service or Account Management Experience:A background in recruitment, education coordination, or fast-paced operational customer service would be advantageous
• Strong Stakeholder Communication:Comfortable and confident communicating across multiple levels—from students and parents to university leaders and funding bodies.
• Exceptional Organisational Skills:Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail.
• Empathy & Soft Skills:A consultative approach with genuine care for delivering positive educational outcomes.
• Commercial Mindset:An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals.

What We Offer

• Competitive basic salary + uncapped commission structure
• Central Manchester office location with great transport links and a vibrant, collaborative culture
• Comprehensive onboarding scheme and ongoing career development pathways
• Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes)
• Regular team socials, incentives, and recognition celebrations

We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know.