Account Project Coordinator

Fuji Seal Europe; Gillingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Fuji Seal Europe in the United Kingdom is seeking an Account Project Coordinator to support the Business Operations Team. You will coordinate customer projects, liaise with Sales, Supply Chain and Production, and ensure orders are delivered on time while maintaining strong customer relationships.

You will develop an in-depth understanding of project scope, timelines and costings, drive process improvements, and help align customer needs with internal capabilities to maximise repeat business.

Qualifications

• Above intermediate level degree or equivalent level obtained by work.
• Minimum of 2 year proven successful record of similar job within the area of project

Responsibilities

• Maintain good customer relations with daily contacts by taking ownership on repeat
• Ensure repeat business runs smoothly and on time with clear communication on delivery dates
• Organize workflow within Supply Chain to meet customer timeframes
• Manage existing accounts: monitor progress, coordinate meetings and oversee project team
• Work close to Sales to understand market needs and support onboarding of new business
• Coordinate customer complaints and ensure prompt resolution with other teams
• Forecasting and review of operational processes and KPIs
• Focus on continuous improvement: optimize order patterns and forecasts
• Help ensure consistency of processes across the supply chain

Skills

Customer oriented

English fluency

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

The Account Project Coordinator is a member of the Business Operations Team responsible for processing, maintaining & improving upon customer projects/requests whilst coordinating with Sales / Supply Chain and Production.

The successful candidate will develop an in-depth understanding of project scope and particulars i.e. timeframes, costings and outcomes.

The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together.

Your area of responsibility:

• Maintain good customer relations with daily contacts by taking the ownership on repeat
• Ensure that the repeat business is running smoothly and on time, with excellent communication to the customers in relation to delivery dates etc.
• Organize workflow within Supply Chain to meet customer timeframes and ensure we follow our own and customers processes
• Manage the existing accounts: monitoring progress, coordinating meetings and overseeing members of the project team assuring that “expert’s talk to experts”.
• Work very close to Sales to understand the market needs, help Sales on improving customer relationship and keep Sales informed on any issues / complaints / on time
• Support Sales where needed in onboarding of new business and customers.
• Coordinate customer complaints and ensure a prompt & satisfactory resolution, in conjunction with other
• Reliably execute other certain responsibilities in a timely manner: Operational forecasting, complaint processes, customer satisfaction, trial overviews, chain coordination,
• Focus on continued improvement i.e. optimizing order patterns, print proposals, operational forecasting.
• Help to ensure consistency of processes across the supply chain

Job requirements:

• Above intermediate level degree or equivalent level obtained by work
• Minimum of 2 year proven successful record of similar job within the area of project
• Customer oriented
• Fluent level of English (verbal and written). An additional language would be desirable.
• Good understanding and use of computer systems
• Strong organizational and multi-tasking skills with an focus on attention to detail.
• Good communication and interpersonal skills capable of maintaining strong relationships with customers as well as internal
• Ability to adapt to frequent