Account Operations Manager

Corps Security; Watford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading security services provider in Watford is seeking an Account Operations Manager to oversee security operations at the Warner Brother Studio’s locations. The role requires excellent communication and management skills, alongside a valid SIA license and driving license. The candidate will ensure a high level of service delivery and compliance, while fostering team culture and training.

Benefits

Company Car Allowance

Company sick pay scheme

Paid SIA license renewals

Enhanced Family Leave Pay

Cycle to Work Scheme

High staff discounts & rewards scheme

Access to Digital GP

Excellent pension scheme

Death in Service - £5000

Recruitment bonus scheme

New business lead scheme

Employee assistance programme

Qualifications

• A valid SIA Front-Line License is essential.
• Full UK Driving License is essential.
• 5 years experience in Security Management at a similar level.

Responsibilities

• Manage the security team from an operational perspective.
• Ensure staff training is up to date.
• Report and monitor all commercial aspects of the contract.

Skills

Excellent communication skills

Strong customer focus

Commercial reporting competency

Excellent IT Skills including Microsoft Software

Job description

Overview

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We currently have an exciting opportunity for a site-based Account Operations Manager who will work closely with the Account Director to ensure that the WBD Contract / Estate is a safe and secure venue for staff and visitors alike. The Account Operations Manager is responsible for managing the security team from an operational perspective, ensuring a high level of service delivery and contractual compliance.

You will be working various hours Monday to Friday across Warner Brother Studio\'s locations.

What we offer

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company Car Allowance
• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme

What you will need

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Full UK Driving License - essential
• 5 years experience in Security Management at a similar level
• Competency and proven experience in commercial reporting, P&L etc.
• Experience in working within a multi-use estate e.g. Public Attractions, Events, Exhibitions
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do

• Report and monitor all commercial aspects of the WBD contract, including purchase orders, invoicing, and the profit and loss statements
• Deputise for the AD, as and when required.
• Coordinate and manage the staffing of the security team, ensuring that all staff are thoroughly trained, briefed, inducted and capable of delivering an excellent security service accompanied with strong customer service
• Build a strong team culture across the security team, ensuring they act as one in delivering the security service at WBD, via the DSMs.
• Coordinate routine checks on licensing, uniform, and site emergency procedure knowledge, via DSM / Compliance
• Assist the AD in planning security for events, meeting external stakeholders, liaising with internal teams and attendance on the night if required (e.g. VIP/Royal visits)
• Ensure staff training is up to date and contractual training courses are booked, ensuring that the training matrix is regularly updated
• Have an awareness of HR procedures and be responsible for driving and maintaining discipline on site, escalating any issues to the AD
• Ensure effective management and administration of Security Systems (TrakTik & CMS for example)
• Ensure effective team management and administration of key movements, via DSMs
• To explore the possibility of joining a security body/organisation and stay close to industry developments

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (EEO); benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please refer to our Privacy Notice (Recruitment) in the Privacy section of the Careers page on corpssecurity.co.uk and familiarize yourself with the content before applying for one of our jobs.