Account Manager (United Kingdom)

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to represent their leading Laboratory Information Management Systems. This role focuses on enhancing customer relationships, driving sales, and delivering tailored solutions to meet client needs. The successful candidate will engage with diverse industries, from pharmaceuticals to environmental sectors, ensuring customer satisfaction and loyalty. Join a forward-thinking company that values integrity and innovation, and take your career to the next level in a role that promises growth and opportunity.

Qualifications

• Bachelor’s degree in relevant fields required.
• Experience in laboratory or science-based industries preferred.
• Proven account management experience in software sales.

Responsibilities

• Identify and maintain a strong sales funnel.
• Drive profitable revenue and close opportunities.
• Develop strategic account plans to achieve sales goals.

Skills

Account Management

Sales Strategies

Customer Relationship Management

Negotiation Skills

Business Development

Education

Bachelor’s Degree in Science

Bachelor’s Degree in IT

Bachelor’s Degree in Business

Job description

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STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solutions help to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics, and environmental sectors, offering a flux of global career opportunities.

As the representative of STARLIMS to the customer, the Account Manager operates as the primary contact with the customer account, focusing on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion. They act as a trusted partner to existing customers, exhibiting high levels of integrity, honesty, keeping commitments, and presenting information completely and accurately to both internal and external customers. They monitor and maintain customer satisfaction through direct contact.

Responsibilities

1. Identify additional business opportunities and maintain a strong sales funnel.
2. Drive profitable revenue and close opportunities within targeted named accounts.
3. Investigate and understand the customers and their business environment, including goals, objectives, and strategies.
4. Work closely with sales specialists to deliver excellent product presentations.
5. Design and deliver unique solutions that result in improved outcomes for the customer.
6. Sell total solutions to targeted, non-enterprise accounts (high-risk/upselling renewals; new business).
7. Establish and build a deep understanding of customer and stakeholder needs.
8. Maintain a detailed understanding of customer decision makers and influencers; build and preserve customer relationships to leverage in driving new sales and protecting the existing business.
9. Develop strategic account plans for closing deals and achieving sales goals.
10. Negotiate long-term contracts resulting in long-term commitments.

Qualifications

• Bachelor’s Degree in Science, IT, or Business subjects.
• Experience in laboratory or science-based industries.
• Account management experience in a software selling context.