National Account Manager

TieTalent; Cannock; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in facilities management is seeking a National Account Manager to lead client relationships and drive project delivery. This role requires strong account management skills, commercial acumen, and a commitment to sustainability. With a competitive salary and benefits, this position offers the opportunity to make a real impact in a dynamic environment.

Benefits

Annual performance bonus

25 days of annual leave

Choice of company car or car cash allowance

Access to company pension scheme

Paid volunteer day each year

Ongoing training and development opportunities

Qualifications

• Account management experience with high autonomy.
• Strong influencing and negotiation skills.
• Understanding of waste management industry is advantageous.

Responsibilities

• Secure and deliver efficiencies for retail sector stakeholders.
• Develop customer strategy and manage client relationships.
• Maintain performance data and manage service level agreements.

Skills

Account Management

Negotiation

Influencing Skills

Time Management

Job description

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About

Ready to find the right role for you?

National Account Manager - Facilities management

Salary: Competitive plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Home based with National travel.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

Eligible for an annual performance bonus

25 days of annual leave

Choice of company car or car cash allowance

Access to our company pension scheme

One paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allow you to reach your full potential

What you'll be doing;

Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.

Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.

Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.

Own the client relationships end-to-end, adopting contractual and P&L responsibility.

Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.

Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.

Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.

Managing customer contract expectations and service level agreements / key performance indicators.

Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.

Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer's business objectives.

Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.

Ensure debt levels are managed within each account's commercial terms and support invoice dispute resolution.

What we're looking for;

Account Management experience, being able to work with a high level of autonomy.

Previous experience operating within cross-functional teams.

The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised

Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required

A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.

An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.

Previous

Account Management experience, being able to work with a high level of autonomy.

An understanding of the waste, resources and recycling challenges facing the UK and wider commercial environment; an appreciation of how changes in this arena add value to customers.

A creative, innovative, solution focused attitude, with a high level of influencing and negotiation skills.

Proven leadership skills; being able to deliver effective solutions while leading cross-functional teams.

The ability to meet targets and deadlines, and high levels of commercial acumen.

An understanding of the waste management industry would also be advantageous.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date

11-06-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply

• Cannock, England
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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