Account Manager (UK)

Qargo; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading tech scale-up is looking for an Account Manager to manage client relationships and ensure satisfaction. This role involves monitoring client performance, providing training, and collaborating with internal teams. The ideal candidate will have experience in Account Management, especially within the transportation sector, and possess strong communication skills.

Benefits

Competitive salary and benefits package

Flexible and hybrid working

Opportunities for growth

Qualifications

• Proven experience in Account Management or customer success.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage and nurture client relationships post-implementation.
• Monitor client usage and identify growth opportunities.
• Provide training and support to clients.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Education

Experience in Account Management

Familiarity with the transportation industry

Job description

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Join to apply for the Account Manager (UK) role at Qargo TMS

Qargo is a tech scale-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To support our growth we’re looking for an Account Manager to manage our existing client base and ensure continuous satisfaction and success!

In this role you’ll:

Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.

Act as key account manager, setting up quarterly business reviews and following up on outstanding requests. The day to day questions from customers would be handled by the customer support team via intercom.

Monitor client usage and performance, identifying opportunities for additional value and growth.

Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

Provide training and support to clients, helping them maximize the benefits of our TMS.

Gather and relay client feedback to the product development team to drive continuous improvement.

Occasional travel is required for the role, so a valid drivers license (and ideally a car) are preferred.

What we are looking for:

Proven experience in Account Management, customer success, or a similar role.

Familiarity with the transportation industry is a very big plus.

Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.

Excellent problem-solving skills and a proactive approach to addressing client needs.

Ability to work independently and as part of a team, managing multiple priorities.

Strong organisational skills and attention to detail.

We offer:

Competitive salary and benefits package.

Flexible and Hybridworking from our London office

A role with significant responsibility, ownership, and opportunities for growth.

The chance to be part of a talented team driving change in the industry.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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