Account Manager (Technical Building Services/M&E)

Universal Business Team; Ledston; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

OTE £45k-£50k

Free onsite parking

Modern office facilities

Flexible working hours

Job summary

Universal Business Team is seeking an Account Manager to manage an established portfolio of 250–300 customer accounts in the M&E sector, focusing on growing existing relationships and identifying new project opportunities with technical specialists.

This role offers a competitive OTE (£45,000–£50,000), flexible hours around core business needs, free onsite parking, and a modern office environment with a collaborative, growth‑driven team.

Qualifications

• Proven account management experience with responsibility for customer growth.
• Consultative, solution-led approach to selling.
• Strong relationship-building and stakeholder management skills.
• Excellent follow-up discipline and attention to detail.
• Experience managing opportunities through a CRM system.

Responsibilities

• Build and maintain relationships across an assigned portfolio of customer accounts.
• Develop account growth strategies to increase customer spend and profitability.
• Identify cross-selling and upselling opportunities across products, services, and off-site solutions.
• Follow up quotations, enquiries, and project opportunities to maximise conversion rates.
• Work closely with technical colleagues to identify opportunities requiring specialist support.
• Conduct regular account reviews and maintain strategic engagement plans.

Skills

Account management

Relationship building

Consultative selling

CRM management

Organised

Tools

CRM system

Job description

Account Manager – Technical Building Services/M&E

Hours: 07:30am - 4:30pm (Flexibility as required)

Are you a relationship-driven Account Manager who loves growing existing customer accounts rather than chasing cold prospects? Do you thrive on uncovering opportunities, building trust, and becoming a valued commercial partner to your customers?

If this sounds like you, a leading specialist supplier to the M&E sector is looking for an experienced Account Manager to join their growing commercial team.

About the Company

This respected and ambitious business provides specialist first-fix products and technical solutions to mechanical and electrical contractors across the UK. Known for their consultative approach, they help customers remove complexity from projects through technical expertise, innovative off-site solutions, and an unwavering focus on service excellence. With ambitious growth plans and a strong reputation in the market, this is an exciting time to join the business.

What's the role about?

As Account Manager, you'll take ownership of an established portfolio of approximately 250-300 customer accounts, helping clients get maximum value from the business whilst increasing account spend and identifying new project opportunities.

You'll work closely with technical specialists, acting as the commercial relationship lead and ensuring customers receive exceptional support throughout their projects.

Key Responsibilities

• Build and maintain strong relationships across an assigned portfolio of customer accounts
• Develop account growth strategies to increase customer spend and profitability
• Identify cross-selling and upselling opportunities across products, technical services, and off-site solutions
• Follow up quotations, enquiries, and project opportunities to maximise conversion rates
• Work closely with technical colleagues to identify and qualify opportunities requiring specialist support
• Conduct regular account reviews and maintain strategic customer engagement plans
• Accurately manage customer activity, opportunities, and pipeline progression through the CRM system
• Gain insight into customer projects and identify opportunities to expand the business's involvement across key accounts

Requirements

About You

We're interested in people who can build relationships and deliver commercial results, regardless of sector background (the ideal experience candidate would have exposure to telling technical products within the building services/construction sector) You might currently be an Account Manager, Customer Success Manager, Internal Sales Executive, Technical Account Manager, or Commercial Account Manager.

You'll likely have:

• Proven account management experience with responsibility for customer growth
• A consultative, solution-led approach to selling
• Strong relationship-building and stakeholder management skills
• Excellent follow-up discipline and attention to detail
• Experience managing opportunities through a CRM system
• A proactive, organised and commercially minded approach
• The desire and curiosity to learn a technical industry and product offering

What's in it for you?

• Established customer portfolio with genuine growth potential
• Performance-related bonus with OTE of £45,000-£50,000
• Opportunity to develop into larger account management or field-based customer-facing roles
• Join a supportive, collaborative team within a growing business
• Technical product and industry training provided
• Flexible working hours around core business needsFree onsite parking and modern office facilities

Ready to learn more?

If you're looking for a role where you can genuinely influence customer growth, develop long-term relationships, and join a business with ambitious plans for the future, we'd love to hear from you.

IND25