Account Manager / Senior Account Manager

HIGHJAM; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic Brand Activation Agency in London seeks an Account / Senior Account Manager to lead client accounts and oversee project delivery. The role involves managing relationships, execution of marketing campaigns, and collaborating with a talented team to create impactful experiences. This full-time position promises growth and opportunities for innovation in experiential marketing.

Qualifications

• At least two years' experience as a Senior Account Executive or Account Manager.
• Strong understanding of consumer behaviour and brand strategy.
• Excellent communication skills.

Responsibilities

• Oversee all aspects of project management and ensure successful delivery.
• Build and maintain strong client relationships.
• Manage client budgets and billing.

Skills

Client Management

Budget Management

Project Coordination

Crisis Management

Decision-Making

Job description

HIGHJAM is a dynamic Brand Activation Agency that partners with leading FMCG, Tech, Leisure, and Travel brands to create impactful campaigns, including Roadshow Tours, Product Sampling Activations, Events, Product Launches, Sales Campaigns, and PR stunts. With over 17 years of experience, HIGHJAM has built a reputation for designing engaging brand experiences that resonate with both established brands and innovative start-ups. Every campaign is tailored to maximise impact, ensuring memorable face-to-face interactions and fostering meaningful connections with the target audience. Joining HIGHJAM means being part of a thriving team during an exciting period of growth. The agency is securing projects at an impressive pace and has new opportunities on the horizon.

Role Description

As an Account / Senior Account Manager at HIGHJAM, you'll be instrumental in managing client accounts, supporting a dynamic team, and driving the successful execution of projects. You'll take ownership of client relationships, ensuring their needs are met and identifying opportunities for growth. Based 4 days in our London office and 1 day remote, this full-time position offers an exciting balance of collaboration and autonomy.

Responsibilities

• Project Delivery: Oversee all aspects of project management, ensuring successful delivery from inception to completion, while maintaining strong client relationships.
• Industry Research and Application: Stay updated on industry trends and apply relevant insights to enhance project outcomes and client satisfaction.
• Internal and External Communication: Coordinate effectively with internal teams and external stakeholders, ensuring clear and professional communication at all levels.
• Team Collaboration: Work closely with team members, providing support and ensuring that all tasks are completed efficiently and to a high standard.
• Time Management: Handle multiple projects and priorities simultaneously, ensuring deadlines are met without compromising quality.
• Client Relationship Management: Build and maintain strong client relationships, ensuring that expectations are met
• Financial Oversight: Manage client budgets and billing structures.
• Problem-Solving: Identify and address any financial or logistical issues before they escalate, ensuring smooth campaign execution and client satisfaction

About You

We're on the lookout for a proactive and enthusiastic Account Manager or Senior Account Manager with a passion for creating impactful brand experiences and a strong background in experiential marketing. The role involves building strong client relationships, delivering excellent results, and working in a fast-paced, dynamic team environment.

A minimum of 2 years’ experience as a Senior Account Executive or Account Manager in an agency with a focus on experiential marketing is required. The position involves managing exciting projects, supporting a talented team, and ensuring client satisfaction.

The ideal candidate will have a solid understanding of the industry, excellent communication skills, and the ability to stay organised under pressure. HIGHJAM values initiative, accountability, and a proactive approach. If these qualities align with the role, we encourage you to apply and be part of our exciting growth phase.

Skills and Qualifications

• Experience: At least two year's experience working for an agency or client in a similar capacity, with a solid understanding of consumer behaviour and brand strategy.
• Team Coordination: Ability to work closely with team members, providing support and ensuring tasks are completed efficiently.
• Client Management: Strong communication skills to ensure clear and effective dialogue with clients, fostering trust and long-term partnerships.
• Budget Management: Ability to manage budgets, allocate resources effectively, and ensure financial accountability.
• Project Coordination: Experience in coordinating multiple campaigns simultaneously, ensuring deadlines and objectives are met.
• Proven Track Record: Demonstrated ability to deliver successful campaigns and achieve client objectives.
• Creative Thinking: Ability to think outside the box and bring innovative solutions to challenges.
• Decision-Making: Capability to make informed and timely decisions, even under pressure, to drive projects forward.
• Crisis Management: Ability to handle high-pressure situations and resolve issues effectively.
• Cross-Functional Collaboration: Experience working with various teams (creative, production, logistics) to ensure seamless campaign execution.
• Negotiation Skills: Strong negotiation skills for managing supplier relationships and securing the best deals for clients.
• Client Presentation Skills: Ability to confidently present ideas, strategies, and results to clients in a clear and compelling manner.
• Adaptability: Flexibility to adjust strategies and plans in response to changing market conditions or client needs.
• Continuous Improvement: Commitment to ongoing learning and professional development to stay ahead in the industry.

How to Apply

If this sounds like the perfect fit for you, we’d love to hear from you! Join HIGHJAM and be part of a passionate team that’s making a real impact in the world of experiential marketing. Apply now and help us create unforgettable brand experiences!

Please send a cover note and CV to [e-mail] and we’ll be in touch if your experience is in line with the role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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