Account Manager SCaaS

Techpoint

Basingstoke

On-site

GBP 42,000 - 66,000

Full time

6 days ago

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Benefits offered by this job

25 days holiday

Birthday day off

Private Healthcare

Health cash plan

Company sick pay

Bonus Scheme

Life insurance 4x annual salary

Employer pension contribution salary 5

Holiday buy/sell up to 5 days

Parental leave pay

Cycle to work scheme

Salary sacrifice scheme for home and 2

Job summary

TechPoint is a people-centered organisation seeking a driven Account Manager to manage key customer relationships, drive growth, and renew contracts. You will act as the primary contact for customers, coordinating with engineering, procurement and production teams to ensure successful project delivery.

The role requires strong communication and negotiation skills, experience in electronics manufacturing, and willingness to travel across the South of England for customer meetings.

Qualifications

Experience in Electronics Manufacturing (EMS) or related industries.

Responsibilities

Account Management & Customer Engagement: primary contact for assigned customers, develop strong relationships, communicate requirements to internal teams, conduct regular meetings (on-site and remote).
Business Development & Growth: identify new sales opportunities, develop strategies with Sales/Marketing, lead contract renewals and pricing negotiations.

Job description

TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of- and we hope you can join us! At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components - our five 'Centres of Excellence' across South and East of Anglia.

Key Responsibilities

Account Management & Customer Engagement Serve as the primary contact for assigned customers, developing strong relationships to drive long-term business success. Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams. Conduct regular customer meetings (both on-site and remote) to review performance, discuss ongoing projects, and explore new opportunities.
Business Development & Growth Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities. Work closely with the sales and marketing teams to develop strategies for business expansion. Lead contract renewals, pricing negotiations, and proposal development to maximise revenue.
Project & Order Management Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects. Monitor order progress, ensuring timely delivery and addressing any issues proactively. Support customers with technical queries, liaising with internal experts where necessary.
Market & Industry Intelligence Stay updated on market trends, customer needs, and competitor activities to provide strategic insights. Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility.
Reporting & Performance Tracking Maintain accurate records of sales activities, customer interactions, and project statuses using CRM tools. Provide regular updates and reports to senior management on account performance and sales forecasts.

Key Skills & Experience Required

Experience in Electronics Manufacturing (EMS) or related industries (e.g., PCB assembly, contract manufacturing).
Strong account management and business development skills, with a proven track record of growing customer accounts.
Excellent communication and relationship-building abilities to engage with technical and commercial stakeholders.
Strong negotiation and contract management skills.
Ability to manage multiple projects simultaneously while maintaining attention to detail.
Proficiency in CRM software and Microsoft Office Suite.
A results-oriented mindset with a focus on customer satisfaction and revenue growth.
Willingness to travel across the South of England for customer meetings.
Desirable Technical background in electronics, PCB assembly, or manufacturing would be a plus.
Experience in working with OEMs and Tier 1 suppliers.

Benefits