Account Manager/ Sales Associate

Wayfair; Greater London; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension

Employee discounts

Life insurance

Tuition reimbursement

Annual leave

Job summary

Wayfair is seeking an Account Manager in London to manage a portfolio of supplier leads for CastleGate Forwarding, acting as a strategic advisor to optimize growth and supply chain performance. You will coordinate onboarding, negotiate rates and volumes, and work with cross-functional teams to implement improvements.

The role emphasizes data-driven decision making, strong relationship skills and a proactive approach in a fast-paced environment.

Qualifications

• Experience in sales, account management or business development.
• Proven track record of growing accounts and negotiating effectively.
• Strong communication and relationship-building skills.
• Data-driven with strong Excel skills (VLOOKUP, pivot tables).

Responsibilities

• Manage a portfolio of supplier leads and CastleGate Forwarding accounts.
• Build relationships and advising on growth and rate negotiations.
• Onboard new suppliers and coordinate with cross-functional teams.
• Analyse metrics and drive process improvements.

Skills

Sales / Account management

Negotiation

Communication

Data-driven

Leadership

Cross-functional collaboration

Tools

Excel

GSheets

Job description

Office Based: London, EC1V 7LQ

Hours of Work: 40hrs per week, Monday to Friday

Benefits: Bupa Health & Dental Insurance, Wellbeing Scheme, Life Insurance LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Sport/Gym Membership Contribution, 25 Days of Annual Leave (including tenure entitlement) + Bank Holidays, and more.

Build Relationships / Support / Collaborate

Drive supplier growth, convert qualified leads and transform supply chain performance with your strategic insights - helping to shape the future of global logistics within Wayfair!

CastleGate Forwarding (CGF) is Wayfair's freight forwarding division, dedicated to supporting suppliers' international supply chain needs. With a focus on providing exceptional service, CGF strives to become the preferred freight forwarder for Wayfair’s suppliers.

As an Account Manager, you will manage qualified supplier leads and supplier relationships, support new account setup, drive growth, and optimise supply chain performance. This role involves strategic advising, data analysis, sales engagement and cross-functional collaboration to enhance supplier experience. This is an exciting opportunity to join a new and ambitious team on our mission to expand our European and UK market by converting promising and high-quality suppliers into successful CGF accounts and supporting their growth.

What You’ll Do

• Manage qualified supplier leads and a portfolio of suppliers across our CastleGate Forwarding business.
• Build strong relationships with suppliers, acting as their growth and strategic advisor, and execute negotiations to secure the best rates and volumes.
• Convert qualified leads by presenting CGF's supply chain value proposition and identifying supplier needs.
• Support new supplier account setup and onboarding, working closely with cross-functional teams to ensure a smooth implementation.
• Analyse key metrics and derive strategies on how to improve supplier and team performances.
• Drive relationships and collaboration with cross-functional teams to identify and implement process improvements.
• Ensure compliance with company's and customer's standard operating procedure.
• Attend trade shows and visit key suppliers (2-5 times per year).

What You’ll Have

• Experience in sales, account management, business development, or a similar commercial role.
• Proven ability to grow accounts, identify opportunities, and negotiate effectively.
• Strong communication, relationship-building, and influencing skills.
• A target-driven, commercial, and data-led mindset.
• Strong Excel or GSheet skills, including VLOOKUP and pivot tables.
• Logistics, supply chain, or freight-forwarding experience is advantageous.
• A proactive, entrepreneurial approach and ability to thrive in a fast-paced environment.

We are open to candidates from diverse backgrounds; however, experience in logistics, supply chain, or freight forwarding will be considered advantageous.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].