Account Manager - Regional - West London

Royalmailgroup; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Royalmailgroup is seeking a dynamic Regional Account Manager for the West London region, responsible for managing approximately 50-65 customers. The role requires strong business acumen and negotiation skills to drive revenue growth and ensure customer satisfaction, offering competitive salary and benefits.

Benefits

Competitive salary

30% OTE quarterly sales bonus

Car Allowance

Leading pension scheme

Full family private healthcare

25 days annual leave

Access to discounts and benefits

Qualifications

• Prior experience managing high-value accounts desirable, but not essential.
• Ability to work autonomously in a dynamic environment.
• Experience in mail & logistics market desirable.

Responsibilities

• Manage and grow customer relationships across the region.
• Drive revenue growth and contract renewals.
• Develop territory plans to enhance business growth.

Skills

Strong business acumen

Excellent communication skills

Highly commercial mindset

Negotiation skills

Presentation skills

Job description

Role: Regional Account Manager (Field based - West London to Slough and surrounding areas)

Grade: SC9 (Band 9)

Location: Remote (must be within region)

As a result of growth and transformation, Royal Mail are looking for a dynamic, results-driven and passionate account management professional to take ownership of a portfolio of approximately 50 - 65 customers. You will drive revenue growth, retention, and the successful delivery of key commercial initiatives. You will work autonomously in a fast-paced environment, leveraging strong business acumen, negotiation skills, and a commercially focused mindset to maximise revenue and profit generation, within the defined West London region.

About the Role

As an Account Manager, you will be responsible for managing and growing customer relationships across your designated geographic region. You will be instrumental in maximising revenue opportunities, ensuring contract renewals, and delivering tailored solutions that meet customer needs. You will act as a customer advocate, representing their interests at senior levels while collaborating with stakeholders to enhance satisfaction and secure the best commercial outcomes.

Your expertise in strategic planning and execution will help shape long-term growth strategies, aligning business objectives with customer expectations. With excellent written and presentation skills, you will craft compelling briefs, pitches, and business cases, driving key initiatives that support business success.

Key Responsibilities

• Retain and expand customer portfolios

• Develop and implement territory plans to drive business growth

• Identify upselling opportunities, price adjustments, and ways to improve customer relationships

• Represent customer interests internally, collaborating with stakeholders to ensure seamless product delivery

• Mitigate competitive threats by positioning the organisation as the preferred solution provider

• Provide accurate forecasting and reporting while maintaining compliance with internal policies

Skills & Experience

• Strong business acumen with the ability to identify and act upon emerging trends

• Excellent communication skills with the ability to inspire and influence

• Highly commercial mindset with a focus on revenue and profit generation

• Self-starter with the ability to work autonomously in a dynamic environment

• Strong negotiation and presentation skills, capable of delivering compelling pitches

• Prior experience managing high-value accounts and driving long-term customer growth is desirable, but no essential if you possess the right skills

• Prior experience of the mail & logistics market would be desirable

What’s in it for you?

• Competitive salary

• 30% OTE quarterly sales bonus

• Car Allowance

• Leading pension scheme

• Full family private healthcare

• 25 days annual leave (with the option to buy more), rising with service

• Access to various discounts and other benefits

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