Account Manager - POS

Vanilla Recruitment; Leicester; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working pattern

Job summary

Vanilla Recruitment is seeking an Account Manager to deliver standout visual experiences for stores and brands. Based in Leicester, you’ll join a visionary client services team that nurtures partnerships across major accounts and delivers strategic insight that builds trust and drives growth.

You’ll champion projects from brief to delivery, manage timelines and budgets, and collaborate with design and production teams to ensure top-quality results.

Qualifications

• Extensive experience in a similar Account Management role within a POS / retail design business.
• Prior involvement in cardboard, acrylic, and print POS projects for major brands.
• Thorough knowledge of the retail design sector and up-to-date awareness of trends and industry developments.
• Sound understanding of the design and manufacturing processes.
• Proven ability to carry a project through its critical path, reliably meeting deadlines.
• Excellent at building long-lasting client relationships.

Responsibilities

• Be the go-to contact for key accounts, owning project delivery, profitability, and client satisfaction.
• Drive commercial success through smart communication, competitor insight, and relationship management.
• Lead projects from brief to delivery, managing timelines, budgets, and creative briefs.
• Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top-quality results.
• Build strong partnerships with retailers and suppliers to keep projects moving and clients happy.
• Work closely with Directors, contributing to wider business goals and strategic initiatives.

Skills

Account Management

Retail design

Client relationships

Project delivery

Budget management

POS retail projects

Job description

A dynamic and creative local retail design consultancy is looking for a driven Account Manager who thrives on delivering standout visual experiences for stores and brands.

This role offers the chance to work at the heart of a visionary client services team, where you’ll nurture partnerships across major accounts, offering strategic insight and building trust that leads to continued success and growth.

• Annual bonus
• Monday to Friday, 8am – 5pm (flexibility available for specific working hours)
• Hybrid working pattern (3 or 4 days on-site, 1 or 2 days WFH)

Duties & Responsibilities

• Client Champion – Be the go-to contact for key accounts, owning project delivery, profitability, and client satisfaction
• Strategic Leadership – Drive commercial success through smart communication, competitor insight, and relationship management
• Project Maestro – Lead projects from brief to delivery, managing timelines, budgets, and creative briefs with precision
• Process Pro – Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top-quality results
• Retail & Supplier Liaison – Build strong partnerships with retailers and suppliers to keep projects moving and clients happy
• Trusted Business Support – Work closely with Directors, contributing to wider business goals and strategic initiatives

Skills & Experience Required

• Extensive experience in a similar Account Management role within a POS / retail design business
• Prior involvement in cardboard, acrylic, and print POS projects for major brands
• Thorough, in-depth knowledge of the retail design sector, with an up-to-date awareness of trends and industry developments
• Sound understanding of the design and manufacturing processes
• Skilled at carrying a project through its critical path, reliably meeting deadlines
• Excellent at building long-lasting client relationships
• Self-motivated, with a “can-do” approach to any challenge, and a commitment to finding solutions
• Takes a consistently positive, proactive and helpful approach