Account Director

Taylor Higson | Print, Packaging, POS, Signage & Mailing Solutions Recruitment Specialists; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Tailored bonus

Job summary

Taylor Higson | Print, Packaging, POS, Signage & Mailing Solutions Recruitment Specialists is seeking an Account Director for a high-profile retail account. You will be the senior client contact, guiding campaigns and coordinating cross-functional teams to deliver exceptional POS and large format graphics.

The role requires strong relationship-building, strategic advisory skills and the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• Experience at Senior Account Manager or Account Director level.
• Retail POS industry experience preferred (agency or manufacturing).
• Proven track record managing large, complex client relationships.

Responsibilities

• Take ownership of a major retail account and act as the primary client contact.
• Build relationships with stakeholders across marketing, procurement and operations.
• Manage projects from brief to delivery and provide strategic guidance to ensure campaign success.
• Coordinate internal teams to ensure seamless execution and manage timelines/budgets.

Skills

Senior Account Manager

Account Director

Stakeholder management

Commercial awareness

Organisational skills

Communication skills

Job description

Are you an experienced Account Director who thrives in a fast-paced retail environment? Do you enjoy becoming a true extension of your client's team, building trusted relationships and providing strategic guidance rather than simply processing projects?

I'm currently recruiting on behalf of a highly respected marketing services and print solutions provider for an Account Director to take ownership of a key retail account. This is a fantastic opportunity to work closely with a major multi-site retailer, supporting the delivery of a wide range of printed POS and Large Format Printed Graphics for day to day and seasonal retail campaigns.

This is a relationship-led role where success will come from your ability to guide, advise and support the client, helping them navigate challenges, identify solutions and ensure projects are delivered seamlessly.

The Opportunity

As the dedicated Account Director, you'll become the senior point of contact for the client, developing strong stakeholder relationships and acting as a trusted advisor across multiple projects and campaigns.

You'll work closely with internal delivery teams to ensure projects are executed to the highest standard while continuously looking for ways to add value, improve efficiencies and strengthen the partnership.

The client operates in a demanding, fast-moving environment, so we're looking for someone who can confidently manage multiple priorities, remain calm under pressure and proactively solve problems before they arise.

Key Responsibilities

• Take ownership of a major retail account and act as the primary client contact.
• Build strong relationships with key stakeholders across marketing, procurement and operational teams.
• Manage projects from initial brief through to delivery.
• Provide strategic guidance and recommendations to support campaign success.
• Coordinate internal teams to ensure seamless project execution.
• Manage expectations, timelines and budgets effectively.
• Identify opportunities to improve processes and enhance service delivery.
• Support account growth through excellent client relationship management.
• Ensure exceptional levels of customer service and stakeholder engagement at all times.

About You

To be successful in this role, you'll ideally have:

• Previous experience operating at Senior Account Manager or Account Director level.
• A background within retail POS industry – this could be from an agency or manufacturing
• Experience managing large, complex client relationships.
• Strong commercial awareness and stakeholder management skills.
• The ability to work effectively in a fast-paced environment.
• A proactive, solutions-focused mindset.
• Excellent organisational and communication skills.

Most importantly, you'll be someone who enjoys building long-term partnerships, guiding clients through challenges and becoming a trusted extension of their team.

What's on Offer?

• Tailored bonus and benefits package.
• Hybrid working (3 days on-site with the client, 2 days from home).
• Opportunity to manage a prestigious retail account.
• A highly visible, client-facing role with genuine influence.
• Long-term career progression within a growing and successful business.
• Please note that further details regarding the client will be disclosed during the interview process.