Account Manager, OrangeDoor, Events & Exhibitions

Unbridled; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

OrangeDoor, part of Unbridled, seeks an experienced Account Manager to lead day-to-day client delivery, scope and commercial management across multiple projects. The role emphasizes building trusted relationships, managing SLAs, budgets and cross-functional collaboration to ensure repeat business.

The position is office-based in Bromley with a hybrid pattern (2 days in the Bromley office) and requires flexibility for occasional travel. Right to work in the UK is required.

Qualifications

• Experience in account management, client services or project delivery within an events, experiential, creative, communications, or comparable agency environment.
• Strong client relationship, communication and stakeholder management skills.
• Commercial awareness, including budgets, estimates, margins, purchase orders, billing and reconciliation.
• Excellent organisation and project coordination skills, with the ability to manage multiple projects, deadlines and stakeholders.
• Strong attention to detail, problem-solving skills and reliable follow-through.
• Ability to coordinate multidisciplinary teams, identify risks and elevate issues appropriately.
• Confidence using CRM, project management and financial systems, alongside Microsoft Office.

Responsibilities

• Act as the primary day-to-day contact for assigned clients, building strong relationships and understanding their business, stakeholders and priorities.
• Manage client briefs, expectations, communications and service-level agreements (SLAs), ensuring clear scope, timelines, approvals and follow-through.
• Develop and manage project budgets, estimates and margins within agreed authority levels, ensuring commercial viability before commitments are made.
• Oversee forecasts, statements of work (SOWs), purchase orders, scope changes and budget approvals.
• Work with Finance to ensure accurate and timely billing, invoicing, reconciliations and financial reporting, escalating commercial risks as needed.
• Coordinate internal teams and specialist resources to ensure projects are appropriately planned, resourced and delivered against agreed scope, timelines and budgets.
• Maintain oversight of project progress, client approvals, risks and dependencies, ensuring teams have clear briefs and timely information.
• Project-manage selected projects where appropriate, while retaining Client Services accountability for projects led by dedicated Project or Event Managers.
• Support onsite delivery where required and ensure projects are closed out with accurate financial reconciliation, client follow-up and debriefs.

Skills

Account management

Client services

Stakeholder management

Budgeting & billing

Project coordination

CRM usage

Communication

Attention to detail

Team collaboration

Microsoft Office

Tools

Procim

Pipedrive

CRM systems

Microsoft Office

Job description

OurCompany
OrangeDoor, an Unbridled company, is an award-winning events and experience agency that enables brands to create meaningful impact and growth through events. We work globally with some of the world’s most respected, innovative and successful organisations, helping changemakers inspire and influence, brands grow their businesses, and leaders transform industries. Our work spans strategic events, exhibitions and experiential marketing campaigns delivered across international markets.

Job Purpose

The Account Manager is responsible for the day-to-day management of assigned client accounts and projects, providing clear accountability from initial brief through to delivery, billing and close-out. The role builds trusted client relationships, manages Client Services service levels, commercials and delivery coordination, and works closely with project, specialist and Finance teams to ensure work is well planned, commercially sound and delivered to a consistently high standard, ensuring repeat business. The Account Manager supports the Senior Account Director with account health, forecasting, growth opportunities and senior client priorities, while retaining accountability for day-to-day follow-through.

Key Responsibilities

Client & Account Management

• Act as the primary day-to-day contact for assigned clients, building strong relationships and understanding their business, stakeholders and priorities.
• Manage client briefs, expectations, communications and service-level agreements (SLAs), ensuring clear scope, timelines, approvals and follow-through.
• Maintain visibility of account activity, live projects, pipeline and key milestones, identifying risks and opportunities and escalating issues appropriately.
  Commercial & Financial Management
• Develop and manage project budgets, estimates and margins within agreed authority levels, ensuring commercial viability before commitments are made.
• Oversee forecasts, statements of work (SOWs), purchase orders, scope changes and budget approvals.
• Work with Finance to ensure accurate and timely billing, invoicing, reconciliations and financial reporting, escalating commercial risks as needed.
  Project Delivery & Coordination
• Coordinate internal teams and specialist resources to ensure projects are appropriately planned, resourced and delivered against agreed scope, timelines and budgets.
• Maintain oversight of project progress, client approvals, risks and dependencies, ensuring teams have clear briefs and timely information.
• Project-manage selected projects where appropriate, while retaining Client Services accountability for projects led by dedicated Project or Event Managers.
• Support onsite delivery where required and ensure projects are closed out with accurate financial reconciliation, client follow-up and debriefs.
  Account Growth & Collaboration
• Support the Account Director with account planning, health reviews, forecasting and identifying opportunities to grow client relationships.
• Identify opportunities to add value and introduce relevant OrangeDoor and Unbridled capabilities, contributing to proposals, pitches and account development.
• Provide clear updates on account performance, delivery, commercial position and growth opportunities.
• Collaborate across Client Services, Events, Exhibitions, Production, Design Studio, Venue Finding, Finance and Growth to deliver joined-up client service.
• Support team development, share best practice and contribute to improvements in processes and ways of working.
• Ensure work complies with company procedures, contractual commitments, GDPR and relevant client requirements.
• Essential Skills
• Experience in account management, client services or project delivery within an events, experiential, creative, communications, or comparable agency environment.
• Strong client relationship, communication and stakeholder management skills.
• Commercial awareness, including budgets, estimates, margins, purchase orders, billing and reconciliation.
• Excellent organisation and project coordination skills, with the ability to manage multiple projects, deadlines and stakeholders.
• Strong attention to detail, problem-solving skills and reliable follow-through.
• Ability to coordinate multidisciplinary teams, identify risks and elevate issues appropriately.
• Confidence using CRM, project management and financial systems, alongside Microsoft Office.

Desirable Skills

• Experience in agency-side events, exhibitions, experiential or integrated communications.
• Experience supporting global or multi-market accounts.
• Experience using Procim, Pipedrive or comparable agency management systems.
• Understanding of statements of work, client procurement processes and commercial governance.
• Experience supporting pitches, proposals, account growth, or cross-selling activity.

Additional Information

Salary: £60,000.00 per annum
Location: Bromley, Greater London (office-based / hybrid - 2 days per week in the Bromley office, subject to business requirements)

Applicants must have the right to work in the UK.

This role may require occasional international travel, therefore candidates must be able to obtain and maintain valid travel documentation where required.

Our Commitment to Inclusion

At OrangeDoor and Unbridled, we believe diverse teams create stronger ideas and better outcomes.
We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels respected, supported and able to bring their full selves to work.

If you require reasonable adjustments during the recruitment process, please contact: [e-mail]