Senior Events & Exhibitions Account Manager

Unbridled; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

OrangeDoor, part of Unbridled, seeks an experienced Account Manager to lead day-to-day client delivery, scope and commercial management across multiple projects. The role emphasizes building trusted relationships, managing SLAs, budgets and cross-functional collaboration to ensure repeat business.

The position is office-based in Bromley with a hybrid pattern (2 days in the Bromley office) and requires flexibility for occasional travel. Right to work in the UK is required.

Qualifications

• Experience in account management, client services or project delivery within an events, experiential, creative, communications, or comparable agency environment.
• Strong client relationship, communication and stakeholder management skills.
• Commercial awareness, including budgets, estimates, margins, purchase orders, billing and reconciliation.
• Excellent organisation and project coordination skills, with the ability to manage multiple projects, deadlines and stakeholders.
• Strong attention to detail, problem-solving skills and reliable follow-through.
• Ability to coordinate multidisciplinary teams, identify risks and elevate issues appropriately.
• Confidence using CRM, project management and financial systems, alongside Microsoft Office.

Responsibilities

• Act as the primary day-to-day contact for assigned clients, building strong relationships and understanding their business, stakeholders and priorities.
• Manage client briefs, expectations, communications and service-level agreements (SLAs), ensuring clear scope, timelines, approvals and follow-through.
• Develop and manage project budgets, estimates and margins within agreed authority levels, ensuring commercial viability before commitments are made.
• Oversee forecasts, statements of work (SOWs), purchase orders, scope changes and budget approvals.
• Work with Finance to ensure accurate and timely billing, invoicing, reconciliations and financial reporting, escalating commercial risks as needed.
• Coordinate internal teams and specialist resources to ensure projects are appropriately planned, resourced and delivered against agreed scope, timelines and budgets.
• Maintain oversight of project progress, client approvals, risks and dependencies, ensuring teams have clear briefs and timely information.
• Project-manage selected projects where appropriate, while retaining Client Services accountability for projects led by dedicated Project or Event Managers.
• Support onsite delivery where required and ensure projects are closed out with accurate financial reconciliation, client follow-up and debriefs.

Skills

Account management

Client services

Stakeholder management

Budgeting & billing

Project coordination

CRM usage

Communication

Attention to detail

Team collaboration

Microsoft Office

Tools

Procim

Pipedrive

CRM systems

Microsoft Office

Job description

OrangeDoor, part of Unbridled, seeks an experienced Account Manager to lead day-to-day client delivery, scope and commercial management across multiple projects. The role emphasizes building trusted relationships, managing SLAs, budgets and cross-functional collaboration to ensure repeat business.

The position is office-based in Bromley with a hybrid pattern (2 days in the Bromley office) and requires flexibility for occasional travel. Right to work in the UK is required.