Director of Account Management

Tech Sales Jobs; Crewe; On-site; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Car allowance

Family private medical cover

25 days holiday + bank holidays

Pension plan

Life assurance

Employee assistance programme

Help@Hand wellness

Job summary

Radius in Crewe is seeking an experienced Director of Account Management to own the Telematics UK customer portfolio. You will balance leadership of a 50-person team with hands-on management of key relationships, shaping retention and growth strategies across strategic accounts.

You will drive revenue through cross-selling and upselling, reporting on performance, and coordinating cross-functional efforts with Sales, Operations and Customer Success.

Qualifications

• Led and developed a team within Account Management, Customer Success or Sales, setting objectives and managing performance.
• Proven track record in retention, revenue growth or commercial performance targets.
• Managed strategic B2B relationships with senior or C-suite stakeholders.
• Applied account growth, customer lifecycle or retention methodologies to a portfolio.
• Coordinated work across multiple functions (Sales, Operations, Customer Success) to deliver a shared outcome.

Responsibilities

• Set and run the retention and growth strategy for the Telematics UK portfolio.
• Drive revenue growth through cross-selling and upselling; build a pipeline within existing customers.
• Lead, coach and performance-manage a team (50 FTE) against commercial goals.
• Personally manage a set of strategic accounts with executive-level relationships.
• Oversee account reviews, profitability, and reporting on performance and forecasts.

Skills

Team leadership

Account management

C-suite relationships

Cross-functional collaboration

Strategic growth

Job description

Director of Account Management

Location: Crewe, England, gb

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Job Title: Director of Account Management - Telematics

Location: Arden Square, Crewe - in-office 5-days per week

We're looking for an experienced leader to take ownership of Account Management across our Telematics UK business.

This role carries direct accountability for how well we retain and grow our customer portfolio, which has a real and lasting impact on the business. You'll divide your time between leading a team and managing key relationships yourself.

What you'll be doing

• Setting and running the retention and growth strategy for the Telematics UK customer portfolio
• Driving revenue growth through cross-selling and upselling, and building a pipeline within the existing customer base
• Leading, coaching and performance-managing your team (50 FTE)against commercial objectives
• Personally managing a set of strategic accounts, including relationships at executive and C-suite level
• Overseeing account reviews, profitability, and reporting on performance and forecasts to the Sales Director

Qualifications

• Has led and developed a team within Account Management, Customer Success or Sales, including setting objectives and managing performance
• Can show results against retention, revenue growth or commercial performance targets in a previous role
• Has managed strategic B2B customer relationships, including direct contact with senior or C-suite stakeholders
• Can explain how they have applied account growth, customer lifecycle or retention methodologies to a portfolio of accounts
• Has coordinated work across two or more functions, such as Sales, Operations or Customer Success, to deliver a shared customer outcome
  

Additional Information

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Our benefits:

• Competitive salary
• Bonus scheme
• Car allowance
• Family private medical cover
• 25 days holiday + bank holidays
• Pension plan
• Life assurance
• Employee fuel card scheme (after 6 months)
• Electric Vehicle salary sacrifice scheme (after 12 months)
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, barista bar, games rooms, and more!

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.