Account Manager - Legal & Professional Services

OneAdvanced; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

26 days’ holiday + bank holidays (plus

1 paid volunteering day per year

Exceptional family leave — 26 weeks’ M

Robust sick pay — up to 13 weeks full

Private medical insurance

Job summary

OneAdvanced, based in Birmingham, seeks an experienced Account Manager to own a defined portfolio of strategic legal sector customers, driving long-term value and guiding migration to IQ Legal. You will lead the full sales cycle, build trusted advisor relationships, and collaborate across multiple teams to deliver measurable outcomes.

You will develop account plans, conduct reviews, and push software adoption while pursuing growth opportunities and maintaining a robust pipeline.

Qualifications

• A proven track record of managing and growing complex B2B customer portfolios, ideally within the legal sector or enterprise SaaS environment.
• Experience leading strategic customer conversations that influence technology investment and digital transformation initiatives.
• Strong commercial acumen with excellent negotiation skills and a history of consistently achieving or exceeding revenue targets.
• The ability to build credibility with senior stakeholders, including Partners, Directors and other key decision makers.
• Excellent discovery and active listening skills, enabling you to understand customer challenges and recommend solutions that deliver genuine business value.
• A strategic mindset with the ability to think beyond immediate opportunities and develop long-term account growth plans.
• Confidence to challenge constructively, navigate difficult conversations and influence stakeholders with professionalism and credibility.
• Strong problem-solving skills and the ability to bring together internal teams to deliver the right customer outcomes.
• Exceptional organisation and prioritisation skills, managing multiple customer initiatives and commercial opportunities simultaneously.
• A collaborative approach with experience working across Sales, Product, Solutions, Support and other cross-functional teams.
• Resilience, curiosity and tenacity, with the drive to create opportunities and see complex initiatives through to completion.

Responsibilities

• Manage and develop long-term relationships across a portfolio of strategic legal sector customers.
• Act as a trusted advisor, helping customers define and execute their technology modernisation journey towards IQ Legal.
• Own the full commercial sales cycle, from opportunity identification through to negotiation and close, with a focus on strategic account growth.
• Lead regular account reviews, health checks and business planning sessions to understand customer priorities, uncover opportunities and demonstrate ongoing value.
• Drive software adoption by helping customers realise the full value of their OneAdvanced investment and introducing new capabilities that support their evolving business needs.
• Work alongside our Solutions Consultants to deliver discovery workshops and solution demonstrations aligned to customer objectives.
• Build and maintain detailed account plans that identify growth opportunities, technology roadmaps, key stakeholders and commercial milestones.
• Collaborate closely with Product, Customer Support, Solutions, Finance Operations, Marketing, Commercial and Legal teams to deliver an outstanding customer experience.
• Deliver accurate monthly, quarterly and annual sales forecasts while maintaining a healthy pipeline across your portfolio.
• Represent OneAdvanced at customer meetings, onsite visits and industry events, strengthening relationships and building long-term customer advocacy.

Skills

Relationship management

Strategic account growth

Negotiation

Cross-functional collaboration

Education

Job description

Join OneAdvanced

We\'re seeking an experienced and high-performing Account Manager to join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes.

You\'ll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value of their investment in OneAdvanced while supporting their transition from legacy technologies to our next-generation IQ Legal platform.

Success in this role is built on understanding each customer\'s long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen partnerships and unlock future growth.

What You Will Do

• Manage and develop long-term relationships across a portfolio of strategic legal sector customers.
• Act as a trusted advisor, helping customers define and execute their technology modernisation journey towards IQ Legal.
• Own the full commercial sales cycle, from opportunity identification through to negotiation and close, with a focus on strategic account growth.
• Lead regular account reviews, health checks and business planning sessions to understand customer priorities, uncover opportunities and demonstrate ongoing value.
• Drive software adoption by helping customers realise the full value of their OneAdvanced investment and introducing new capabilities that support their evolving business needs.
• Work alongside our Solutions Consultants to deliver discovery workshops and solution demonstrations aligned to customer objectives.
• Build and maintain detailed account plans that identify growth opportunities, technology roadmaps, key stakeholders and commercial milestones.
• Collaborate closely with Product, Customer Support, Solutions, Finance Operations, Marketing, Commercial and Legal teams to deliver an outstanding customer experience.
• Deliver accurate monthly, quarterly and annual sales forecasts while maintaining a healthy pipeline across your portfolio.
• Represent OneAdvanced at customer meetings, onsite visits and industry events, strengthening relationships and building long-term customer advocacy.

What You Will Have

• A proven track record of managing and growing complex B2B customer portfolios, ideally within the legal sector or enterprise SaaS environment.
• Experience leading strategic customer conversations that influence technology investment and digital transformation initiatives.
• Strong commercial acumen with excellent negotiation skills and a history of consistently achieving or exceeding revenue targets.
• The ability to build credibility with senior stakeholders, including Partners, Directors and other key decision makers.
• Excellent discovery and active listening skills, enabling you to understand customer challenges and recommend solutions that deliver genuine business value.
• A strategic mindset with the ability to think beyond immediate opportunities and develop long-term account growth plans.
• Confidence to challenge constructively, navigate difficult conversations and influence stakeholders with professionalism and credibility.
• Strong problem-solving skills and the ability to bring together internal teams to deliver the right customer outcomes.
• Exceptional organisation and prioritisation skills, managing multiple customer initiatives and commercial opportunities simultaneously.
• A collaborative approach with experience working across Sales, Product, Solutions, Support and other cross-functional teams.
• Resilience, curiosity and tenacity, with the drive to create opportunities and see complex initiatives through to completion.

What We Do For You

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We\u2019re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK\u2019s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that\u2019s powering the world of work and making a real difference.

Join us and become part of a team that\u2019s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

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