Account Manager I

Blackhawk Network Holdings, Inc.; Hemel Hempstead; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an ambitious Account Manager to join their Client Development team. In this role, you will manage key relationships with flagship clients, ensuring successful delivery of incentive and recognition programs. You will collaborate with various internal teams, analyze data for insights, and support engaging campaigns. This is a fantastic opportunity to make a significant impact in a dynamic environment that values innovation and teamwork. If you are a confident communicator with a passion for client success, this role is perfect for you.

Benefits

25 days annual leave

Private medical insurance

Employee assistance program

Enhanced parental leave

Free eye tests

Pension scheme

Exclusive discounts

Hybrid working

Office group activities

Recognition program with financial rewards

Qualifications

• Excellent communication skills are essential for client interactions.
• Detail-oriented with strong organizational and analytical skills.

Responsibilities

• Manage client relationships to ensure satisfaction and retention.
• Deliver high-quality program elements and analyze performance data.

Skills

Verbal Communication

Written Communication

Data Analysis

Client Relationship Management

Organizational Skills

Team Collaboration

Education

Relevant Degree or Experience

Tools

Excel

PowerPoint

Job description

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About Blackhawk Network:

At Blackhawk Network (BHN), we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate pay-outs and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Overview:

Job Title: Account Manager I

Contract: 12 Month FTC

Workplace: Hybrid - 2 days in office per week in Hemel Hempstead Office

Hours: 35

Reports to: Account Manager II

Overview of Role:

Join our Client Development team at BHN and work with our flagship telco clients. You'll manage relationships within the Incentive and Recognition programme and coordinate with internal teams to ensure successful delivery. This role offers the chance to engage in exciting projects and support various internal initiatives within our growing company. Perfect for an ambitious Account Manager looking to make a significant impact.

Responsibilities:

What You'll Do:

• Build and Maintain Relationships: Foster strong connections with clients to ensure account retention and high client satisfaction.
• Operational Excellence: Deliver day-to-day program elements efficiently and to a high standard.
• Collaborative Work: Partner with our creative, technology, and finance teams to achieve seamless program execution.
• Data-Driven Insights: Analyse program data to generate insights and proactively recommend improvements for performance and engagement.
• Incentive and Recognition Campaigns: Support the team in delivering engaging incentive and recognition campaigns from brief to delivery, including creating email and web communications, updating our website, testing, and reporting on programme performance.
• Financial Management: Ensure excellent financial management of programs, including accurate estimating, forecasting, invoicing, and ensuring profitable project delivery.

Qualifications:

What We're Looking For:

• Confident Communicator: Excels in verbal and written communication, confident in presenting to clients, building rapport with colleagues and clients. Passion for helping clients achieve their goals is essential.
• Detail-Oriented: Has a keen eye for reviewing briefs, copy, and analysing data.
• Organised and Efficient: Manages multiple tasks, deadlines, and stakeholders independently.
• Team Collaborator: Works well in a team, is creative, shares ideas, and is proactive.
• Tech-Savvy: Proficient in Excel and PowerPoint, with relevant experience in client-facing roles or engagement programmes.

Benefits:

What We Offer:

• Work-Life Balance: 25 (23 Ireland) days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!