Account Manager - Graduate Scheme

Mercury Hampton Ltd; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

Mercury Hampton Ltd in the United Kingdom is launching a Commercial Graduate Development Scheme offering £28,000 - £35,000 salary and exposure to multiple aspects of the Commercial function. The programme provides structured development and training with the goal of becoming the Account Manager of a multimillion-pound client in a global manufacturer spanning 30 countries.

As a participant you will support bids and projects, coordinate orders up to £500k, work with NetSuite CRM/ERP, and learn

Qualifications

• Ambitious, proactive and confident attitude.
• Strong desire to learn and build a real career.
• Graduated within the last 3–5 years with a relevant degree.
• Clear and articulate communication skills.
• Ability to commute to Rubery, Birmingham UK HQ.

Responsibilities

• Support bids and projects, gathering customer information and tracking requirements.
• Coordinate customer orders up to £500k from bid prep to delivery.
• Learn NetSuite CRM/ERP, maintain data accuracy and generate simple KPI reports.
• Serve as a point of contact for routine customer queries and liaise with internal teams.
• Participate in the graduate development programme and pursue learning opportunities.

Skills

Bids and Projects

Order Coordination

CRM usage

Stakeholder Liaison

Learning mindset

Education

Relevant degree

Tools

NetSuite CRM/ERP

Job description

Commercial Graduate Development Scheme £28,000 - £35,000 Full Development Plan Exposure to multiple aspects of the Commercial function Training to become the Account Manager of a multimillion £ client $250m Turnover | Global Manufacturer | Across 30 Countries

Responsibilities:

• Bids and Projects
  • Support the Commercial Manager and wider team with preparing bids and projects.
  • Assist in gathering customer and stakeholder information to help assess project requirements.
  • Help track project pipelines, timescales, and delivery milestones.
  • Contribute to preparing professional tender packages by pulling together technical, marketing, and commercial input.
• Order Coordination & Delivery
  • Coordinate customer orders, typically through electrical wholesalers and up to £500k in value, from bid preparation through to successful delivery.
  • Track order progress, flag and help resolve delays or discrepancies, and keep customers and internal teams updated.
  • Work closely with Supply Chain, Technical, Production and Sales to keep orders moving smoothly and ensure customer commitments are met.
  • Build a solid understanding of end-to-end order delivery as the foundation for progressing into broader commercial project management.
• CRM & Systems
  • Learn and support the use of NetSuite CRM/ERP, including data entry and basic reporting.
  • Help maintain data accuracy and support the wider team in following CRM processes.
  • Assist in producing simple KPI reports for the commercial team.
• Customer Service and Stakeholder Support
  • Act as a point of contact for routine customer queries relating to quotations, under guidance.
  • Liaise with Supply Chain, Technical, and Sales teams to gather information needed for projects.
  • Support the Commercial Manager in preparing updates for senior management.
• Learning & Development
  • Participate fully in the graduate development programme, including any structured learning and mentoring provided.
  • Take initiative in identifying learning opportunities and building commercial and project management knowledge.
  • Undertake other reasonable tasks as directed by the Commercial Manager, appropriate to the level of the role.

Requirements:

• An ambitious, proactive and confident attitude
• A desire to learn and develop a real career
• A relevant degree, having graduated within the last 3-5 years
• Clear and articulate communication
• Ability to commute to our UK HQ in Rubery, Birmingham