Account Manager – Flexible, Client-First Project Lead

Olberding Brand Family; Ashford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits package

Flexible work arrangement

Health & wellness

Professional development

Work culture

Job summary

Olberding Brand Family in Ashford, United Kingdom is seeking an Account Manager to manage briefs, orders and technical specs for client projects. You will raise tickets, track statuses and ensure accuracy across production stages, while maintaining strong client relationships.

Ideal candidates bring 2–3 years in customer service and packaging graphics, a fast-paced work ethic, and solid software skills. Competitive pay and a robust benefits package support your growth and wellbeing.

Qualifications

• 2-3 years of experience in customer service/client facing role.
• 2-3 years of experience in packaging graphics, design and/or prepress.
• Must be able to work in a fast-paced environment.

Responsibilities

• Take customer briefs and written orders.
• Identify customer requirements, including full technical specifications.
• Raise job tickets with all relevant details ensuring all fields are completed.
• Request technical validation on all new jobs and amends received before passing to production.
• Take briefs from client and process the work in line with procedures; inform line Manager of status.
• Maintain documentary records of all instructions.
• Create accounts and projects on the approval site.
• Assist and train users to the site's function and resolve issues encountered by users.
• Ensure artworks are approved by the printer and client before production.
• Identify, record and progress amendments initiated by customers.

Skills

Project management

Communication skills

Customer service mindset

Attention to detail

Tools

Word

Excel

PowerPoint

FileMaker Pro

Acrobat

Job description

Olberding Brand Family in Ashford, United Kingdom is seeking an Account Manager to manage briefs, orders and technical specs for client projects. You will raise tickets, track statuses and ensure accuracy across production stages, while maintaining strong client relationships.

Ideal candidates bring 2–3 years in customer service and packaging graphics, a fast-paced work ethic, and solid software skills. Competitive pay and a robust benefits package support your growth and wellbeing.