Account Manager, Experiential

160over90; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

160over90, a leading cultural marketing agency, seeks an Account Manager to join their Client Services Team in London. The role involves managing client relationships, overseeing project delivery, and leading a diverse team to exceed client expectations. Ideal candidates will have strong interpersonal skills, leadership qualities, and experience in project management within a dynamic agency environment. The position comes with a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits

Diverse and inclusive work environment

Qualifications

• Experience in multi-faceted agency in client facing roles required.
• Strong presentation and written communication skills are essential.
• Previous experience managing budgets and client accounts is necessary.

Responsibilities

• Act as a key point of contact for clients, ensuring high-quality service.
• Manage project budgets and timelines across multiple accounts.
• Support team development and mentor junior members.

Skills

Client Management

Leadership

Project Management

Communication

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

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Who We Are:

160over90 is a full-service cultural marketing agency. An integrated part of the Endeavor network, which includes entertainment agency WME and sports, fashion and events leader IMG, 160over90’s cultural insight, access and influence helps brands stay connected to what their consumers care about most. With offices in seven countries around the world, 160over90’s expertise spans experiential, creative, public relations, digital, social, impact, influence, higher education and more. We represent culture. (B)ring (You)rs. At 160over90, we invite you to be the most authentic version of yourself. No matter where you come from or what you look like, you can be your full self here. Our work reaches diverse communities around the globe. So, it's important to us that our team reflects the full spectrum of voices, values, and perspectives of the audiences we’re looking to reach through our work. Just as we’re obsessed with our clients, their businesses, and the work we do, we’re even more obsessed with the team bringing it to life. Each day we are actively investing to ensure our people feel seen, heard, and appreciated. No matter where they are, who they are, and what they believe in, 160over90 is the throughline to infuse a culture rooted in acceptance and belonging.Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Who You Are:

The Account Manager role is a key role within the agency. You will sit within the Client Services Team and be responsible for client management, account development and the delivery of our largest account across multiple accounts. You will be the point of contact for the clients and be responsible for taking briefs, delivering projects, managing the finances across each account and overseeing projects that you are not delivering.

You will support our Client Services Team with developing multiple accounts by building and holding relationships with clients and delivering potential requirements the client may have beyond the project brief and day-to-day management.

You need to have an in-depth understanding of the project life cycle from pitch, pre-production, delivery, reconciliation and be an approachable confident leader who can support and mentor junior members of the team.

An interest in sportswear and youth culture is a benefit.

Responsibilities Include But Not Limited To

General

Be a reliable and trusted member of the Client Services Team

Prioritise daily workload for yourself and other members of your project team to ensure you remain organised and monitor progress to meet planned deadlines

Be organised, proactive and show initiative

Communicate proactively and professionally with your colleagues and be available to mentor and support junior members of the team

Be available and approachable to support the team and answer client questions

Be open, honest and contribute positively to the company culture

Be a confident presenter who’s not afraid to be put on the spot and answer difficult questions

Keep up to date with social, digital, and cultural trends

Maintain up-to-date industry knowledge through reading publications and journals

Provide strong leadership, motivation, direction, and support to the project team

Identify and react appropriately to events threatening the planned output

Identify where you add value to the business and its products

Account

Act as a key point of contact for clients, providing first class Account Management skills

Invest your time in ensuring that we provide the client with not only a high-quality service but also ensure that we are providing them value through our offered services

Maintain key client relationships, be aware of all client requirements, and continually work hard to improve client satisfaction

Have a strong overview of your account - client vision, portfolio, future strategy and how we can fulfil their needs

Be willing to attend workshops, events, lunches, and dinners to further build relationships

Support our Client Services Team when collating and delivering account management plans

Write briefs, presentations, and proposals, assist on pitches, and help win new business

Support one of our Client Services Team with the financial management of the account

Build on your knowledge of our client's brand identities and what would and wouldn’t work for them

Liaise with client/ project teams to ensure a full and thorough flow of information between all parties

Continually work to improve client relationships

Project

Own the budget & client management process, both internally and for clients on projects up to £250K

Create and keep up-to-date project budgets ensuring agreed margins remain in place until final payments are received and issued

Ensure that all production/project processes are completed to the highest standard, are accurate, to budget and on time

Lead weekly project team and client meetings often required to pitch and sell in ideas

Have a high level of organisation and be able to work across multiple projects

Assign and brief project team members on their roles and responsibilities in both pre-production and on site

Build teams based on the projects needs

Represent the agency to clients, suppliers and guests in a positive and approachable manner

Format keynote documents to then present to clients

Have a willingness to be involved with pitch and presentation work for the new business or creative department

Actively seek new ways to improve on completing tasks quickly and sharing methods with the team

Essential Skills

Previous experience in a multi-faceted agency in a client facing, pitching role

Be a reliable and trusted member of a client services team

Experience in office sharing programmes (Microsoft Word, Excel, Teams)

Mac user

Communicates effectively and constructively with the team and clients

Excellent written and presentation ability

Able to complete tasks at expected quality with strong attention to detail

Able to work on multiple projects simultaneously and priorities workload

Great at timekeeping and time-management

Flexible approach to problem solving

Bring fresh ideas to the team and challenge the status quo

Be experienced in working individually or within a team on a variety of projects

Confident when selling ideas to client and colleagues

Experience in a fast-paced working environment

Experience working with clients of varied sizes in different sectors

A natural leader & team player who’s able to get the best out of their team by being reliable, trustworthy, and honest

A confident presenter who’s not afraid to be put on the spot and answer difficult questions

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Working Conditions

This is a permanent position

Competitive salary and benefits available on application

Role will be based at 160/90 London Office

Working hours are 9:00 – 17:00, Monday to Friday

Occasional travel and weekend work may be required

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We
see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

160over90 is an equal opportunity employer committed to a diverse and inclusive work environment.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld’sdiversevoices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.