Account Manager

Hollybank Trustees Ltd; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Cash plan scheme

Group Life Cover

EAP Scheme

Pension Scheme

Travel Discounts

Season Ticket Loans

Job summary

Gray Dawes Travel is hiring an Account Manager to build strong multi-level client relationships with Dutch-speaking clients across the UK and the Netherlands. The role focuses on strategic account development, contract understanding, and delivering value through travel solutions.

You will travel as needed, work hybrid from London and possibly other UK offices, and collaborate across sales, implementation, and client services to maximize opportunities.

Qualifications

• Dutch speaking at native or professional level.
• Strong account management or customer service experience in travel.
• Experience building multi-level client relationships.
• Account planning experience.
• Excellent customer service at all levels.
• Knowledge of CRM systems for daily use.
• Ability to read and interpret BI/MI reports.
• Strong problem-solving and independent thinking.
• Ability to meet tight deadlines.
• Organised and methodical work style.
• Commercial mindset and client focus.
• Willingness to travel extensively within the UK and the Netherlands.

Responsibilities

• Develop strong multi-level client relationships through regular contact and meetings.
• Create and maintain bespoke account development plans.
• Understand the strategic importance of each account within Gray Dawes.
• Conduct regular review meetings with clients, face-to-face where possible.
• Collaborate with Sales & implementation teams to present Gray Dawes to prospects.
• Keep client data up-to-date in the CRM systems.
• Highlight value delivered and identify cost-saving opportunities.
• Understand contract value, income streams, billing and renewals.
• Promote supplier relations policies and product promotions.
• Provide client technology training and support.
• Work with colleagues to deliver tailored travel solutions.

Skills

Dutch speaking

Account management

Customer service

Multi-level client relationships

CRM system

BI/management information

Problem solving

Deadline adherence

Organised & methodical

Commercial mindset

Willing to travel UK & NL

Tools

CRM

Job description

Location: Hybrid / London, UK
job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary

Please only apply for this role is you can speak native or Professional Dutch and English.

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!

If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

Our people are at the heart of our business and we’re recruiting for Account Manager to build strong multi-level client relationships for clients spending up to £1 million. Using these relationships to strategically develop the client commercially, contractually and operationally in order to maximise opportunities. The client will then clearly be able to understand the value of the service provided by Gray Dawes. You will be located at one of our Gray Dawes offices in the UK (London, Leamington Spa, Manchester, Colchester or Edinburgh) however this role will be working with our Dutch clients and therefore a native and professional Dutch speaker is essential. The successful candidate will be prepared to travel to The Netherlands also and work from their Gray Dawes office twice a month.

What You’ll Do

• Develop strong multi-level client relationships through close regular contact and planned meetings.
• Implement and maintain bespoke client account development plans.
• Understand the overall strategic importance of each account within the wider Gray Dawes business.
• Conduct formal review meetings with each client face to face wherever possible.
• Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme.
• Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM.
• Proactively highlight to clients the value being provided to their travel programme.
• Utilise data to highlight opportunities for cost saving to the client and overall service enhancement.
• Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
• Promote company supplier relations policies.
• Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services.
• Actively promote technology to clients.
• Provide client technology training.
• Work with colleagues across the business to deliver solutions to solve problems and matters arising.

What we’re looking for

• Dutch speaking - native or professional level.
• Strong account management or customer service experience within the travel sector.
• Experience working with and building multi-level client relationships.
• Account Planning.
• Customer Service to the highest level.
• Knowledge of working day to day within a CRM system.
• Knowledge of working with and interpreting business intelligence reports / management information.
• Ability to solve problems using good judgement and think independently.
• To work to strict deadlines.
• Organised and methodical.
• Have a commercial mindset.
• Ensure that the job always gets done and client is responded to.
• Flexibility to travel extensively within the UK and the Netherlands where reasonable notice is provided by the client / company.

What We Can Offer

Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including;

We’re really proud of our culture at Gray Dawes, a family run business where we live and breathe our values and encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. As we continue to grow, there will be career opportunities available for our people as well as the chance to be with us during this exciting period of change. Our benefits include;

• Cash plan scheme (after probationary period)
• Group Life Cover (after probationary period)
• EAP Scheme
• Pension Scheme
• Travel Discounts
• Christmas Savings Scheme
• Season Ticket Loans

What Happens Next

Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match. If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you.

We’re an equal opportunities employer and are committed to providing reasonable adjustments to our applicants and employees.