Account Manager (Pharma)

Havas Life London; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading health and wellness agency in the UK is seeking a Client Services Manager to oversee client projects and build relationships within the pharmaceutical and healthcare sectors. The role involves significant client interaction, project management responsibilities, and leading a team to ensure high-quality deliverables. Ideal candidates will have a proven track record in client account handling, attention to detail, and proficiency in essential software tools. Join a vibrant environment focused on creativity and growth.

Qualifications

• Proven experience in client account handling from a comms agency background.
• Focus on the pharmaceutical and healthcare sectors.
• Excellent attention to detail required.

Responsibilities

• Act as a primary point of contact for specified clients.
• Take ownership of day-to-day delivery of client projects.
• Provide effective updates to the client throughout the project.
• Manage all financial responsibilities of client projects.

Skills

Client account handling

Attention to detail

Communication

Tools

PowerPoint

Excel

Word

Outlook

Job description

Havas Life London is not just evolving; we’re reimagining what a health and wellness agency can be. We’re building a destination for the brightest minds, the boldest ideas, and the kind of creativity that reshapes industries.

We’re a collective of curious thinkers, courageous makers, and kind collaborators. The culture we’re building is fast, fearless, and future-facing - driven by a belief that creativity is the most powerful force for growth.

We are vibrant collaborators, smart decision-makers, and believers in a win-or-learn mindset. Our emerging creative culture is built on curiosity, courage, and kindness. We expect more from ourselves and those who join our high-performance team.

As part of the Havas Health network, we’re pushing boundaries, embracing AI and emerging tech, and reimagining how strategic creativity can unlock new value for clients across the globe. We’re here to make London the beating heart of global health communications. Be the go-to creative strategic partner for our network colleagues and client partners alike.

The role

Working closely with other members of the client services team in partnership with Medical Writers and the Creative team, you will work on a variety of projects to ensure the successful and timely planning, development, and implementation of project deliverables to the highest quality standards. You will play a key role in providing direction, support, and coaching to junior members of the client services team.

Core Duties & Responsibilities:

• Act as a primary point of contact for specified clients
• Take full ownership for the day-to-day delivery of all assigned client projects
• Ensure effective communication of project briefs to the wider team
• Ensure all projects are on brief when delivered in line with the client's expectations
• Ensure the timely delivery of all projects
• Provide effective updates to the client on an ongoing basis throughout the project
• Manage all financial responsibilities as agreed to deliver the clients project on budget
• Work in partnership with the Account Director and senior leadership to develop client relationships
• Taking a leading role in the approval process and ensuring quality control
• Build an understanding of the required client brands and disease areas
• Support the relationship, and interact with key opinion leaders across the industry

You will bring:

• Proven experience in client account handling from a comms agency background with a focus on the pharmaceutical/healthcare sectors
• Excellent attention to detail
• Highly proficient in PowerPoint, Excel, Word Outlook