Account Manager - Digital Agency

Third Sector Lab LTD; Glasgow; Remote; GBP 31,000 - 41,000; Full time

Job summary

A leading digital agency in Glasgow is seeking an Account Manager to manage client accounts and oversee website projects. This role involves coordinating with internal teams to ensure client satisfaction and project success. As a remote-first organization, we value collaboration and social impact, and you will work with charities and social enterprises to enhance their digital presence.

Benefits

5% matched pension contribution

25 days of annual leave plus public holidays

One additional day off for your birthday

Qualifications

• Proven experience managing client accounts and digital projects.
• Familiarity with website development processes and digital best practices.
• Excellent communication, organisational, and collaboration skills.

Responsibilities

• Serve as the main point of contact for clients.
• Oversee the delivery of website projects.
• Identify opportunities to expand client engagements.

Skills

Client account management

Digital project management

Website development processes

Digital best practices

Excellent communication

Organisational skills

Collaboration skills

Proficient with project management tools

Experience with multidisciplinary teams

Tools

Project management tools

CRM tools

Job description

We are Third Sector Lab – a leading digital agency and programme delivery partner for charities, social enterprises, and the public sector.

See More

Ground Floor, Third Sector Lab, The Alliance, 310 St Vincent St, Glasgow,

Job Type

Remote

Employment Type

PERMANENT

Vacancy Count

1

Deadline

2025-07-03

Salary Range

GBP 31000 - 41000 / Yearly

Experience

Intermediate

Office Hours

9:00 AM - 5:00 PM

Skills

Proven experience managing client accounts and digital projects (ideally in an agency setting).

Familiarity with website development processes and digital best practices (accessibility, SEO, UX, CMS).

Excellent communication, organisational, and collaboration skills.

Proficient with project management and CRM tools.

Experience working with multidisciplinary teams and freelancers.

Job Description

Account Manager

If you have any issues with the application form or questions regarding this role, please contact [e-mail]

This role is available to both part-time or full-time applicants - simply state your preference on the application form.

Location: Remote-first as a team but we have a Glasgow office space and meet as a team at least once a quarter.

Salary: £31,000-£41,000 FTE - based on experience

Reporting To: Managing Director

Deadline for applications midnight 2 July 2025

• 5% employee pension contribution matched by 5% employer pension contribution
• 25 days annual leave plus 8 days public holidays - holidays quoted are full time equivalent (FTE) and will be adjusted pro-rata if part-time. You also get an additional day off for your birthday.
• We work remote-first as a team but we have a Glasgow office space and meet as a team at least once a quarter.
• We are ideally looking for someone with existing networks within Scotland.
• 35 hours working week with flexibility on when hours are worked. This would be adjusted for part-time applicants.

We are Third Sector Lab – a leading digital agency and programme delivery partner for charities, social enterprises, and the public sector.

Founded by Ross McCulloch, our award-winning Glasgow-based team brings deep expertise in digital strategy, website development, and service design for organisations that create social impact. We’ve trained thousands of charity professionals, empowering them to use digital tools and service design to drive real change.

Active at the heart of the third sector digital community, we regularly host and speak at events, sharing knowledge and championing best practice. From building accessible websites to delivering tailored digital strategies, we help organisations across Scotland, the UK, and beyond achieve their goals and amplify their impact.

Role Overview

We are seeking an Account Manager to build lasting client relationships and oversee the delivery of website projects. You will coordinate with internal teams, ensure projects meet client expectations, and identify opportunities for additional value.

Third Sector Lab is an award-winning digital agency based in Glasgow, dedicated to empowering charities, social enterprises, and public sector organisations to achieve greater impact through digital innovation. Renowned for our collaborative and values-driven approach, we specialise in website development, digital strategy, and service design tailored to the unique needs of the third sector.

Our commitment to inclusive, ethical, and user-centred solutions has earned us industry recognition and multiple awards, reflecting the real difference we make in the communities we serve. At Third Sector Lab, we believe in harnessing digital technology to drive positive social change.

Key Responsibilities

• Serve as the main point of contact for clients, fostering trust and satisfaction.
• Oversee the delivery of website projects, ensuring alignment with timelines, budgets, and quality standards.
• Coordinate with self-managed project teams to ensure smooth execution and resolve issues proactively.
• Use project management tools to monitor progress and communicate updates.
• Identify opportunities to expand client engagements.
• Gather and act on client feedback.
• Support the Managing Director with business development as needed.

Person Specification

• Proven experience managing client accounts and digital projects (ideally in an agency setting).
• Familiarity with website development processes and digital best practices (accessibility, SEO, UX, CMS).
• Excellent communication, organisational, and collaboration skills.
• Proficient with project management and CRM tools.
• Experience working with multidisciplinary teams and freelancers.
• Experience in the charity, social enterprise, or public sector.
• Knowledge of user-centred and content design principles.

Values & Approach

• Passionate about using digital for social good.
• Committed to inclusive, open, and ethical working practices.
• Curious, adaptable, and continuously learning.

Third Sector Lab is an equal-opportunity employer. We welcome applications from everyone and are happy to discuss any accommodations you may need during the process.

Additional Questions

• Do you have the right to work in the UK? If the answer is 'no' please do not submit your application - it is a requirement of the role.
• What is your current notice period? (if applicable)
• Please share your Linkedin profile URL
• Describe a time when you managed multiple digital projects for different clients simultaneously. How did you prioritise tasks and ensure successful delivery for each client?
• Give an example of how you have built and maintained strong relationships with clients. What strategies did you use to understand their needs and ensure their satisfaction?
• Is there anything else you'd like to tell us about your experience related to this role?
• Please note: By applying, you consent to us retaining your information in line with our data protection policy, for consideration of future opportunities. If you'd prefer us not to do this, just let us know
• Are you applying for full-time, part-time or open to both? If part-time please state how many days per week.
• What is your current salary? (if applicable)