Account Manager

Blayze Unguem Ltd; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 38,000; Full time

Job summary

Blayze Unguem Ltd is seeking an Account Manager / Customer Service Executive to join its Cambridgeshire-based team. You will build long-term relationships with distributors, manage orders, and tailor solutions to meet distributor and customer needs, driving growth and new opportunities.

The role requires excellent communication, a client-centric mindset, and the ability to work under pressure to meet deadlines, with a focus on delivering high-quality customer service and account development.

Qualifications

• Experience in account management and customer-facing roles.
• Strong communication and negotiation skills.
• Ability to build long-term distributor partnerships.
• Experience in packaging/print industries is a plus.

Responsibilities

• Build sustainable relationships with distributors to drive growth.
• Own customer orders and enquiries from start to finish.
• Process quotes and orders within agreed deadlines.
• Recommend products, negotiate terms, and upsell to boost profitability.

Skills

Account management

Customer service

Sales

Distributor relations

Job description

Account Manager, Packaging Consumables - Cambs

Following the recent acquisition of the largest privately owned tape printer in Europe, they now seek to strengthen their Client Services team with the appointment a dynamic, communicative & Client centric Account Manager / Customer Service Executive.

Working hand in hand with major Distributor Clients, you ll be responsible for building a high level of trust and understanding which facilitates the delivery of long term & sustainable solutions to their customers, as these roles form part of a strong strategic plan for delivering investment & growth. The Account Manager / Client Services Executive role demands a communicative & dynamically energetic, Client centric individual to further cement the Business overriding passion and capability for delivering exceptional product & customer care.

Ideally with some exposure to the Print / Packaging Industry, or in a bespoke manufacturing environment, you must have the proven ability to forge successful partnerships that are founded on an open and flexible approach. You ll be capable of listening and questioning the Clients requirements, using your ability to tailor beneficial solutions that will be shaped to fulfil the requirements of their Customers customers', so the focus of this role is also to further maximise the potential for new/additional growth opportunities that will contribute to increased future market share.

Primary Purpose of the Role

• Building amiable, long term, relationships, with existing and new distributors that actively encourages business growth through new products and generic growth.

Key Responsibilities / Accountabilities

• Build sustainable relationships and trust with distributors through open and interactive communication.
• Take ownership and responsibility for customer orders and enquiries through to completion.
• Process and acknowledge orders and quotations to agreed deadlines.
• Recommend company products, negotiate and quote in line with their distributor s requirements.
• Upsell to existing customers, maximising profitability.

You will possess excellent communication skills (verbal & written), be a strong & motivated individual, yet an effective team player, with an ability to work under pressure & to tight deadlines. You ll be results orientated, with a positive, proactive, & inquisitive approach to life, alongside a clearly demonstrable focus and understanding of high-quality Customer Service / Client development & the ability to confidently deal with internal and external customers.

You will be based within a reasonable proximity of their Cambridgeshire HQ and bring confidence, drive, hunger, a flair for the role and an upbeat approach to their business, for in return they offer an attractive salary, a secure working environment, clear room for professional growth and the excitement of being an integral part of a successful and growing team.

Customer Services, Executive, Manager, Client Services, Manufacturing, Print, Packaging, Tape, Digital