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Account Manager, Client Services

Influencer

Greater London

On-site

GBP 40,000 - 50,000

Full time

4 days ago

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Job summary

A leading influencer marketing agency is seeking an Account Manager to join their UK Partnerships team. The role involves managing campaigns for renowned brands, ensuring exceptional client service, and contributing to the growth of the agency. Candidates should have a strong background in influencer marketing and agency experience, with a focus on building client relationships and delivering impactful results.

Benefits

Private Healthcare through Vitality

Wellbeing support through Vitality

25 days of Annual Leave (+ Bank Holidays)

Qualifications

3+ years in influencer marketing or agency.
Experience with CPG clients preferred.
Ability to manage multiple projects effectively.

Responsibilities

Deliver best-in-class client service and manage campaigns.
Build and foster strong client relationships.
Create timelines and manage campaign delivery.

Skills

Client Account Management

Influencer Marketing

Multitasking

Relationship Building

Tools

Waves

G-Suite

Slack

Monday.com

Hubspot

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Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Account Manager, Client Services

Reporting of the role

This role reports to the Account Director

Overview Of The Job

We are hiring for an Account Manager to join our UK Partnerships team. This role is tasked with delivering best in class client service; executing end to end influencer and UGC marketing campaigns across a variety of brands, media agencies and platforms. You will report directly to a Senior Account Director, assisting client growth and retention under the Business Director of Partnerships.

3 Best Things About The Job

The chance to work on a variety of world-renowned brands across different CPG categories (i.e. personal care, beauty, haircare, home)
Opportunity to be part of a fast paced team, working on multi-market and multi-platform projects.
You will be joining the business at a time of growth and expansion.

Measures of success

In the first few months, you would have:

Met the team: Spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed.
Familiarised yourself with key processes and workflow: Particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes.
Mastered internal tools: Including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc). as well as G-Suite, Slack, Monday.com and Hubspot.
Been introduced to the client: Attended client meetings, answered questions and started to understand the client’s processes, goals, priorities and expectations for ongoing campaigns.
Successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst having supported your team and maintained clear comms internally and externally.

Roles & Responsibilities

Support the Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks and ensuring the team is proactively sharing internal and client facing updates on campaign status.
Helping to build and foster strong client relationships, manage expectations and share updates and actions
Oversee and manage your respective campaigns internally, using our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments on our team Monday.com boards
Lead on creating campaign case studies and Post Campaign Analysis reports where applicable, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients
First port of call for the account executives for any campaign delivery related issues, and to be the filter to escalate to the Account Director where necessary
Assist the Account Director on thought provoking creative ideas and campaign execution tactics
An exceptional performer and highly organised, focused on continuously improving client service and delivery for high impact results

What you will need

Experience in Influencer Marketing is mandatory
3+ years working in an agency or brand within influencer marketing, advertising, social, media and/or creative
Multilingual language capabilities is preferred, but not mandatory
Experience working with CPG clients is preferred, but not mandatory
Experience in client account management and creator management
Understanding of paid media, objectives, KPIs and strategy
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
High energy and ability to multitask, with a real ability to quickly prioritise across several projects
A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
Able to build strong rapport and relationships both internally and externally

A few of our core benefits

Private Healthcare through Vitality
Wellbeing support through Vitality including EAP & Mental Health cover
25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales
Industries
Advertising Services

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