Account Manager Cleaning

Churchill Group; Cardiff; On-site; GBP 30,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Cleaning Account Manager, um die Reinigungsoperationen in Bildungseinrichtungen und Gewerbeimmobilien in Südwales und Bristol zu leiten. Diese spannende Rolle erfordert eine personenzentrierte Führungskraft, die Teams inspiriert und unterstützt, um höchste Reinigungsstandards zu gewährleisten. Sie werden für die Verwaltung von 20 bis 25 Standorten verantwortlich sein, wobei Flexibilität und Anpassungsfähigkeit gefragt sind, um die einzigartigen Bedürfnisse jedes Standorts zu erfüllen. Wenn Sie eine Leidenschaft für exzellenten Service haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

33 Tage Urlaub

Unternehmenskrankengeld

Mitarbeitershares

Zugang zu einem 24-Stunden-GP

Zwei bezahlte Freiwilligentage

Über 250 Vorteile und exklusive Rabatte

Schulungs- und Entwicklungsmöglichkeiten

Wohlbefinden und Diversität & Inklusion Programme

Jährliche Anerkennung und Auszeichnungen

Qualifications

• Starke Kommunikations- und Teammanagementfähigkeiten.
• Erfahrung in Finanzprognosen und Datenanalyse.

Responsibilities

• Aufbau und Pflege starker Kundenbeziehungen.
• Überwachung der Servicequalität an allen Standorten.
• Durchführung von Audits und Berichten zur Unterstützung des Regionaldirektors.

Skills

Kommunikationsfähigkeiten

Teammanagement

Problemlösungsfähigkeiten

Finanzprognosen

Datenanalyse

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

£30,000 to £35,000 per annum plus car or car allowance

We’re looking for a Cleaning Account Manager to lead cleaning operations across a group of education and commercial sites in the South Wales and Bristol areas.

This role would suit a people-focused leader who can inspire and support teams to consistently deliver high-quality cleaning standards. You’ll work closely with clients and team members to create safe, welcoming environments for students, staff, and visitors alike.

As Cleaning Account Manager, you’ll oversee between 20 to 25 sites. You’ll need to be flexible and adaptable, using your problem-solving skills to respond to the unique needs of each site, team, and client—ensuring the best outcomes every day.

You’ll also have direct line management responsibility for Supervisors and CleaningOperatives, and play a key role in motivating teams, developing talent, and supporting contract performance.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days holiday
• Company sick pay
• Maternity and Paternity pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

As a Cleaning Account Manager, you’ll be:

• Building and maintaining strong relationships with clients, ensuring high levels of satisfaction
• Overseeing consistent and high-quality service delivery across all sites
• Completing a range of activities including audits, reports, and project work to support the Regional Director
• Leading regular contract and service reviews with clients to ensure expectations are met and exceeded
• Ensuring Health & Safety procedures are followed and in line with current legislation and best practice
• Identifying opportunities for service improvement, cost efficiencies, and contract growth

As a Cleaning Account Manager, you’ll have:

• Strong communication and people management skills, with a collaborative and inclusive leadership style
• Working knowledge of Microsoft PowerPoint and Excel
• The ability to plan ahead, adapt under pressure, and positively influence people at all levels
• Experience with financial forecasting, budgeting, and data analysis
• A good understanding of Health & Safety practices, ideally within the cleaning or facilities sector
• Experience working with education clients is desirable, though not essential
• A full UK driving licence and willingness to travel between sites

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: An enhanced security clearance (DBS) is required for this role.