Account Manager, Amazon Freight EU

Amazon; London; On-site; GBP 35,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Account Manager in London, where you will play a vital role in nurturing relationships with shippers and driving business growth. This position offers a unique opportunity to engage with a diverse range of stakeholders, ensuring they receive best-in-class service. You'll be at the heart of Amazon's innovative transportation services, utilizing your analytical skills to address challenges and enhance shipper experiences. If you're passionate about building relationships and making a significant impact in a dynamic environment, this role is perfect for you.

Qualifications

• Bachelor's degree required with experience in business development.
• Strong analytical skills and customer engagement experience essential.

Responsibilities

• Nurture and grow a portfolio of shippers and achieve volume goals.
• Build strong relationships with stakeholders and lead commercial initiatives.

Skills

Business Development

Partnership Management

Negotiation

Analytical Skills

Sales CRM Tools

Customer Engagement

Education

Bachelor's Degree

Tools

Salesforce

Job description

Job ID: 2883013 | Amazon UK Services Ltd.

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a London based Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.

Key job responsibilities

1. Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service
2. Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
3. Build strong relationships with key stakeholders across the portfolio as well as internally
4. Lead new commercial initiatives to solve customer pain points and improve shipper experience
5. Lead by example and coach other team members to ensure success as a team

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. Experience with business development, partnership management, or sourcing new business
3. Experience in developing, negotiating and executing business agreements
4. Experience with sales CRM tools such as Salesforce or similar software
5. Experience in setting up and managing a sales pipeline

PREFERRED QUALIFICATIONS

1. Experience interpreting data and making business recommendations
2. Experience in online advertising or high-tech products/services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.