Account Manager (6-Month FTC): Brand & Client Success

Inspired Thinking Group (ITG); Birmingham; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Inspired Thinking Group (ITG) is seeking a customer-focused Account Manager on a six-month fixed-term contract to support two prestigious global retail brands. You will manage day-to-day requests across print and digital artwork production, from brief and quotation to final delivery, ensuring brand guidelines, SLAs, timelines, and budgets are met.

You will also support onboarding and adoption of the Storyteq platform, coordinate with internal teams and stakeholders, and build strong client

Competenze

• Previous experience managing client accounts, projects or marketing production activity in a fast-paced environment.
• Strong written and verbal communication skills.
• A customer-focused approach with a commitment to providing excellent service.

Mansioni

• Manage projects from the initial brief and quotation through to final delivery.
• Ensure projects are completed on time, within budget and to a high standard.
• Act as a brand guardian, ensuring all work follows the relevant brand guidelines.
• Provide clients with brand guidance and support when required.
• Build strong relationships with local markets and global stakeholders.
• Maintain clear and proactive communication, keeping stakeholders updated on project progress.
• Manage client inboxes efficiently and respond to requests at pace.
• Translate client briefs into clear instructions for internal studio teams.
• Coordinate with internal teams, including the studio and Service Desk.
• Support the wider Client Services team with Out-of-Home and other ad hoc projects.
• Support market onboarding and user adoption of the Storyteq platform.
• Help launch, deploy and manage digital templates.
• Complete quality-control checks across artwork and digital template outputs.

Conoscenze

Customer focus

Organisation

Communication

Project management

Excel

Strumenti

Microsoft Excel

Storyteq

Descrizione del lavoro

Inspired Thinking Group (ITG) is seeking a customer-focused Account Manager on a six-month fixed-term contract to support two prestigious global retail brands. You will manage day-to-day requests across print and digital artwork production, from brief and quotation to final delivery, ensuring brand guidelines, SLAs, timelines, and budgets are met.

You will also support onboarding and adoption of the Storyteq platform, coordinate with internal teams and stakeholders, and build strong client