Account Manager for Global Brands — 6-Month Contract

Inspired Thinking Group (ITG) Limited; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Inspired Thinking Group (ITG) Limited is seeking an Account Manager on a six-month fixed-term contract to focus on two global retail brands. You will manage day-to-day requests across print and digital artwork production, ensuring work aligns with brand guidelines, service levels, timelines and budgets.

You will also support the adoption of our Storyteq platform, helping with market onboarding, template launches and ongoing user support.

Qualifications

• Experience managing client accounts, projects, or marketing production activity in fast-paced settings.
• A customer-focused approach with a commitment to providing excellent service.
• Experience managing multiple projects, deadlines and changing priorities at the same time.
• Strong organisational and prioritisation skills.
• Excellent attention to detail and a methodical approach to work.
• Demonstrable experience building positive relationships with clients and internal stakeholders.
• Strong written and verbal communication skills.
• The ability to understand client briefs and communicate requirements clearly to delivery teams.
• A proactive, adaptable and solutions-focused approach.
• The ability to remain calm, professional and confident under pressure.
• Proficiency in Microsoft Excel and other core Microsoft Office applications.
• A collaborative approach and the ability to work effectively as part of a wider team.

Responsibilities

• Manage projects from the initial brief and quotation through to final delivery.
• Ensure projects are completed on time, within budget and to a high standard.
• Act as a brand guardian, ensuring all work follows the relevant brand guidelines.
• Provide clients with brand guidance and support when required.
• Build strong relationships with local markets and global stakeholders.
• Maintain clear and proactive communication, keeping stakeholders updated on project progress.
• Manage client inboxes efficiently and respond to requests at pace.
• Translate client briefs into clear instructions for internal studio teams.
• Coordinate with internal teams, including the studio and Service Desk.
• Support the wider Client Services team with Out-of-Home and other ad hoc projects.
• Support market onboarding and user adoption of the Storyteq platform.
• Help launch, deploy and manage digital templates.
• Complete quality-control checks across artwork and digital template outputs.

Skills

Client management

Project management

Organisational skills

Attention to detail

Communication skills

Stakeholder management

Problem solving

Adaptability

Team player

MS Excel

Job description

Inspired Thinking Group (ITG) Limited is seeking an Account Manager on a six-month fixed-term contract to focus on two global retail brands. You will manage day-to-day requests across print and digital artwork production, ensuring work aligns with brand guidelines, service levels, timelines and budgets.

You will also support the adoption of our Storyteq platform, helping with market onboarding, template launches and ongoing user support.