Account Manager 12 month FTC

Quandoo; Glasgow; Remote; GBP 28,000 - 35,000; Full time

Job summary

Quandoo is seeking a Growth and Retention Manager to enhance partner engagement within the restaurant industry in Scotland. This remote role focuses on building strong relationships, driving growth through upselling, and supporting a diverse portfolio of restaurant partners while requiring strong communication and organizational skills.

Qualifications

• Experience with digital platforms and/or tech-centric companies.
• Ability to articulate product and service features clearly.
• Hospitality industry experience is advantageous.

Responsibilities

• Manage a portfolio of restaurants and engage partners to meet retention targets.
• Train and upskill partners on Quandoo's technology solutions.
• Achieve monthly call targets to retain restaurants on the SaaS platform.

Skills

Relationship building

Communication skills

Organizational skills

Job description

Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base. As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly, and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.

You will be responsible for driving additional growth through upselling to your partner base in your territory and managing the lifecycle of all newly signed merchants once set live by the Onboarding Team.

This is a remote-based role where travel may be required to meet business demands. You will work directly with the UK Leadership Team to promote the right behaviors through strong communication skills and act as a brand ambassador for Quandoo's core values.

We are seeking someone with strong relationship-building experience in a fast-paced environment. A background in hospitality, account management, and/or sales is preferable as we grow our business.

We offer an exceptional opportunity with a global commerce platform leading in technology-based reservations, bookings, and table management. You will play a crucial role in our organization’s growth and benefit from our success and expansion.

Key Responsibilities

• Own and take full responsibility for your partner base, aiming to increase usage, ensure payments, boost bookability, and meet retention targets.
• Train, educate, and upskill your portfolio on the evolving technology solutions offered by Quandoo.

Additional Responsibilities

• Confidently communicate with potential partner restaurants, chains, and hotels.
• Manage and meet monthly call targets to retain restaurants on our SaaS platform.
• Achieve a minimum number of calls per week as set by your Line Manager.
• Develop and implement strategic plans to achieve growth and expand usage within your customer base.
• Build and maintain strong, long-lasting stakeholder relationships within your territory to grow your merchant base.
• Collaborate with the team to develop new locations or areas of interest.
• Effectively communicate Quandoo’s value proposition through proposals and presentations.
• Report on industry-specific promotions and trends.
• Conduct regional market analysis and competitive assessments for strategic planning.

Qualifications

• Experience with digital platforms and/or tech-centric companies.
• Strong organizational skills and ability to multi-task.
• High-level communication skills.
• Ability to articulate product and service features clearly.
• Ability to position products competitively.
• Hospitality industry experience is advantageous.

Additional Information

• This is an entry-level role with full training and support provided.
• Salary and benefits are available upon request.
• Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. More information is available on our Blog.
• Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details.

Created on 02/06/2025 by TN United Kingdom