Account Manager

Quaker Houghton; West Midlands; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Company car provided

25 days annual leave

Pension scheme and life assurance

Employee Assistance Programme (EAP)

Global Giving initiative – paid-volun-

Career development opportunities

QH University

Diversity, Equity & Inclusion programs

Job summary

Quaker Houghton is seeking an experienced Account Manager to support a major aerospace manufacturing customer in the UK. You will own a well-established, multi-million-pound account operating across multiple locations nationwide, overseeing commercial performance, governance and service delivery to ensure operational excellence.

This role blends commercial leadership with stakeholder management and strategic account development across manufacturing environments, offering a high-visibility

Qualifications

• Minimum of 5 years in Account Management, Commercial Management, Business Development, or Customer Relationship Management.
• Experience in manufacturing, engineering, industrial sectors, aerospace, automotive, chemicals, or related fields.
• Proven success in managing strategic customer relationships and complex stakeholder groups.
• Strong commercial acumen, with experience in managing contracts, pricing discussions, and business performance.
• Exceptional communication and relationship-building skills.
• Strong organisational skills and meticulous attention to detail.
• High proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Comfortable presenting commercial data, account performance, and conducting business reviews.

Responsibilities

• Managing a strategic aerospace manufacturing account with significant commercial responsibilities across multiple locations in the UK.
• Serving as the primary commercial point of contact for the customer.
• Maintaining and developing relationships with key stakeholders in procurement, purchasing, manufacturing, and operational teams.
• Driving account growth while ensuring customer retention and satisfaction.
• Taking ownership of P&L performance, pricing processes, commercial governance, and contract management.
• Leading contract renewals, service reviews, and commercial negotiations.
• Collaborating closely with operational teams to ensure that service delivery meets customer expectations.
• Conducting regular business reviews, forecasting, reporting, and performance analysis.
• Identifying opportunities to enhance processes, improve service levels, and increase account profitability.
• Ensuring compliance with customer quality standards, audit requirements, and established business processes.

Skills

Account Management

Commercial Management

Stakeholder management

Customer Relationship Management

Pricing discussions

Contract management

MS Office

Excel

PowerPoint

Communication

Tools

MS Office

Job description

About The Job

We are seeking an experienced Account Manager to support one of our largest and most strategic aerospace manufacturing customers in the UK.

This is a unique opportunity to take ownership of a well-established, multi-million-pound account operating across multiple locations nationwide. You will be responsible for managing the commercial performance of the account, strengthening customer partnerships, overseeing contract governance, and ensuring operational excellence in a highly regulated manufacturing environment.

Unlike traditional sales-focused Account Manager roles, this position combines commercial leadership, stakeholder management, operational oversight, and strategic account development.

What You'll Be Responsible For

• Managing a strategic aerospace manufacturing account with significant commercial responsibilities across multiple locations in the UK.
• Serving as the primary commercial point of contact for the customer.
• Maintaining and developing relationships with key stakeholders in procurement, purchasing, manufacturing, and operational teams.
• Driving account growth while ensuring customer retention and satisfaction.
• Taking ownership of P&L performance, pricing processes, commercial governance, and contract management.
• Leading contract renewals, service reviews, and commercial negotiations.
• Collaborating closely with operational teams to ensure that service delivery meets customer expectations.
• Conducting regular business reviews, forecasting, reporting, and performance analysis.
• Identifying opportunities to enhance processes, improve service levels, and increase account profitability.
• Ensuring compliance with customer quality standards, audit requirements, and established business processes.

What We're Looking For

Essential Experience

• A minimum of 5 years of experience in Account Management, Commercial Management, Business Development, or Customer Relationship Management.
• Experience in manufacturing, engineering, industrial sectors, aerospace, automotive, chemicals, or related fields.
• Proven success in managing strategic customer relationships and complex stakeholder groups.
• Strong commercial acumen, with experience in managing contracts, pricing discussions, and business performance.
• Exceptional communication and relationship-building skills.
• Strong organisational skills and meticulous attention to detail.
• High proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Comfortable presenting commercial data, account performance, and conducting business reviews.

Preferred Experience

• Knowledge of industrial fluids, lubricants, coolants, and metalworking fluids in manufacturing processes.
• Experience supporting customers in highly regulated or audited environments.
• Understanding of service contracts and operational delivery models.

What Makes This Opportunity Different?

This role is highly visible and supports one of Quaker Houghton’s most important customer partnerships.

In this position, you will have the opportunity to:

• Manage a long-standing strategic account that has a strong existing relationship.
• Collaborate across 11 manufacturing locations throughout the UK.
• Influence both commercial and operational performance.
• Partner with experienced teams in commercial and operational leadership.
• Gain exposure to the aerospace manufacturing sector and its world‑class processes.

Location & Travel

• Flexible remote‑based role with preference for Midlands location due to customer footprint and travel needs.
• Regular travel to customer facilities across the UK is required, including occasional overnight stays (approximately 1-2 nights per month).

What We Offer

• Remote based role with flexible working arrangements
• Company car provided
• 25 days of annual leave, plus bank and public holidays
• Pension scheme and life assurance included
• Employee Assistance Programme (EAP) available
• Global Giving initiative, offering paid volunteering leave to support a cause of your choice
• Access to career development opportunities across commercial, operational, and leadership functions
• QH University: an online learning and development platform providing continuous training at all career levels
• Colleague Resource Groups, wellbeing programs, and employee‑led initiatives that foster an inclusive and engaged workplace
• Diversity, Equity & Inclusion initiatives and recognition programs, including Women in Manufacturing, Next Gen, and PRIDE employee resource groups, as well as Global Giving and Impact Awards
• Opportunity to work on a high‑profile strategic account within the aerospace manufacturing sector

Who We Are

We are a global leader in industrial process and mechanical engineering applications present in 40+ countries. We are continually improving and innovating so the world’s industrial manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our engineers, chemists and industry experts partner with our customers to play a key role in helping them run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe , Exceed Customer Expectations, Drive Results, Embrace Diversity and Do Great Things Together.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Join the team and let's do great things together!

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