Head of Operations

Commercial Services Group; Aylesford; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Birthday Day Off

25 days annual leave

Life assurance 4x salary

Pension 6% employer

Retail discounts

Gym discounts

Health cash plan

Cycle to work

Volunteer days

CSG Academy

Job summary

Commercial Services Group (CSG) is seeking a proactive Head of Operations for its Global Education Supplies (GES) division. The role covers warehousing, logistics, and distribution across multiple brands, shaping strategy and building high-performing teams.

The successful candidate will lead in efficiency, service excellence and risk management, with a focus on international growth and operational performance.

Qualifications

• Proven senior leadership experience within warehousing, logistics, distribution or supply chain operations.
• Strong track record of leading multi-brand operations and delivering operational excellence.
• Experience of budget ownership, financial management and driving commercial performance.
• Ability to build and inspire high-performing teams and future leaders.

Responsibilities

• Lead warehousing, fulfilment, transportation and 3PL to deliver a stellar customer experience.
• Develop and deliver operational strategy for efficiency, scalability and service.
• Oversee high-volume operations ensuring accurate, cost-effective orders.
• Lead health and safety strategy, compliance and risk management.
• Manage operational budgets and performance to support growth.
• Foster high-performing teams and a culture of continuous improvement.

Skills

Senior leadership

Warehousing leadership

Stakeholder management

Strategic thinking

Tools

Budget management

Job description

Location: Hybrid/Aylesford, Kent
Salary/package: £60,000 to £70,000 per annum DOE
Contract type: Permanent
Hours: Full time, 37 hours per week

Commercial Services Group (CSG) are looking for a proactive and collaborative Head of Operations to join their Global Education Supplies (GES) division.

This role would suit an established operations leader with experience in warehousing, logistics, distribution or supply chain environments, offering the opportunity to influence strategy, develop teams and deliver scalable operational performance.

Who we are

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising six complementary brands that serve the global education sector. These include KCS Education, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

Why this role matters

The successful candidate will play a key role in leading the full operational value chain, ensuring orders are fulfilled accurately, efficiently and on time across a complex, multi-brand operation.

This is a role where strategic judgement, commercial expertise and visible leadership are essential with responsibility for operational strategy, health and safety, budgets, logistics performance and the development of a high-performing team.

What you’ll be doing

• Leading all operational activity across warehousing, fulfilment, transportation and third-party logistics to deliver an exceptional customer experience.

• Developing and delivering operational strategy that drives efficiency, scalability and service excellence across multiple brands.

• Overseeing complex, high-volume operations, ensuring orders are fulfilled accurately, efficiently and cost-effectively.

• Leading health and safety strategy, compliance and risk management across warehouse and logistics operations.

• Managing operational budgets, resource planning and performance to support commercial objectives and sustainable growth.

• Building, developing and inspiring high-performing teams, creating a culture of accountability, inclusion and continuous improvement.

• Working closely with senior stakeholders across Commercial, Finance, Supply Chain, IT and People teams to drive business performance and operational alignment.

• Using data, insight and strong commercial judgement to identify opportunities, manage risk and support strategic decision-making.

• Championing ethical, compliant and customer-focused operations that support long-term business success.

What we’re looking for

• Proven senior leadership experience within warehousing, logistics, distribution or supply chain operations.

• A strong track record of leading complex, multi-brand operations and delivering operational excellence.

• Experience of budget ownership, financial management and driving commercial performance.

• The ability to build, develop and inspire high-performing teams and future leaders.

• Strong commercial awareness, strategic thinking and decision-making capability.

• Sound knowledge of health and safety, compliance and risk management within operational environments.

• Excellent stakeholder management, communication and influencing skills.

• A collaborative, ethical and inclusive leadership style with a focus on continuous improvement and customer experience.

What you’ll get in return

• Salary of £60,000 to £70,000 per annum DOE.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 6% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored development support with real opportunities to progress.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.